IT Support Technician

Cedar Springs Public Schools is excited to engage with qualified applicants for the position of Information Technology Support Technician.

SUMMARY:
Provides support for district technology devices and software for staff and students such as hardware, software and network systems supported by the district.

DUTIES AND RESPONSIBILITIES:

• 
  Provides support for District hardware and software systems such as Chreombooks, Windows devices, Office 365, Google

Management, MDM systems, etc. supported by the District.

• Facilitate and triage of received requests and incidents with appropriate staffing resources, such as interns where

applicable, to accomplish district tasks and needs.

• Supports and maintains devices through device management solutions for District technology.
• Facilitates support processes on District devices and other technology systems through technology system lifecycles by

performing preventative maintenance, repair, etc.

• Provides District devices and technology systems software and hardware upgrades and installation.
• Maintains appropriate work log and asset documentation, correspondence with end users, collaborates in the tracking of

devices through device lifecycle and provides recommendations in replacement based on needs and available technology.

• Contributes to the support processes and operations of District applications.
• Collaborate with other team members to resolve complex issues and develop solutions for ongoing system maintenance

and improvement.

• Disassembling, repairing, and reassembling Chromebooks and other devices in accordance with industry best practices.
• Assists District in setting up technology systems and resolving technology and software problems as needed.
• 
  Provides basic training, demonstration, and documentation for use of district technology and software.
• Supports the gathering of data, creation of reports, and examination of records to assist district inquiries which may be

sensitive in nature.

• Performs other duties as assigned by the administrator.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelors Degree in technology related field, or approved equivalent experience with a focus on technical support, personal computer systems, technology, project management, communications, programming logic, and certifications achieved.
• Minimum six months of recent and relevant experience in supporting various technologies such as end user devices, network devices and connectivity, and related applications and peripherals.
• Excellent customer service skills regarding timeliness of response, meeting established quality standards of practice, and communication.
• Demonstrated ability to work independently and as a member of a team to accomplish work goals and objectives. Able to plan, prioritize, and coordinate complex multiple projects in a fast-paced environment.
• Demonstrated knowledge of client connectivity, software installation, various computer systems, basic application packages, and related technologies.
• Strong interpersonal and boundary skills with the ability to communicate effectively both orally and in writing on a one-to-one basis and with groups at all levels of the organization. Able to listen and draw out necessary information from customers.
• Demonstrated knowledge of the capabilities, applications and limitations of computers and expertise in the operation and use of computers.
• Previous successful experiences in training, presenting information to groups and interpreting technical information. Able to break down complex, technical language and communicate it in a manner that the general staff can comprehend.
• Must possess and demonstrate a strong sense of high moral character and ethical values in all aspects of work.
• Demonstrated ability to work with confidential data.
• A high level of special problem-solving skills is required due to the technical complexity of the problems related to supporting multiple platforms. A lack of precedence necessitates development of creative solutions to problems.
• Demonstrates the principles of continuous learning.

WORKING CONDITIONS:
While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, see and hear. The employee is occasionally required to stoop, kneel, crouch, crawl and reach with hands and arms. The employee is continuously repeating the same hand, arm or finger motion many times. The employee must occasionally lift and/or move up to 50 pounds such as computers or printers. Specific vision abilities required by this job include close vision, distant vision and the ability to adjust focus. This position requires the individual to travel and/or drive to various off-site locations.

ENVIRONMENTAL ADAPTABILITY:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is quiet to loud depending upon the activity in the particular part of the day. The employee may be required to be outdoors for periods of time, and therefore subject to varying weather conditions, for purposes of accomplishing the essential functions of this job.

WORK SCHEDULE:

40 hours per week

52 weeks per year

WAGE: $21.48 - $24.92 based on experience

WHO ARE WE?

Cedar Springs Public Schools is a Preschool through 12th-grade public school consisting of over 3,500 students and nearly 400 employees. We are located within the city limits of Cedar Springs, Michigan in Kent County. Cedar Springs Public Schools is one of 20 member public school districts within the Kent Intermediate School District (KISD). We are unique in that our schools are all located within a single campus setting with the exception of the Middle School which is located 1 mile south of the main campus. The setting is secure, picturesque, and allows easy access for families participating in activities for more than one child.

Our exemplary educational system is a result of the collaborative efforts of parents, students, school and community. Together, we are providing opportunities for students to reach their full potential by providing a well-rounded educational experience. WE are RED HAWKS!

DISTRIBUTION: Internal / External

APPLICATIONS: Submit an application, cover letter and resume by clicking here. NO HARD COPY APPLICATIONS WILL BE ACCEPTED/REVIEWED VIA MAIL OR HAND DELIVERY.