Kernels & Bucks Ticketing & Group Sales Intern

• Start/ End Date: Must be available part-time/ full-time (Mar–Sept)
• Location: Cedar Rapids, IA (office-based, with travel to Waterloo as needed)

• Sell and manage group outings (15–250 guests), ticket packages, and single-game tickets for both the Kernels and Bucks.
• Generate sales primarily through phone calls and email outreach.
• Maintain accurate records of sales calls, leads, and transactions.
• Work directly with the Group Sales Supervisor to coordinate and finalize group bookings.

• Assist with Kernels home games and special events (expect 50 hours/week in season).
• Support pre-game setup, ticketing, guest services, promotions, and other assigned duties.
• Operate the Will Call window and assist in box office operations during games.
• Help manage game day staff (ushers, security, ticket takers, etc.) and provide customer service support throughout the season.

• Assist the Ticket Office Manager with day-to-day operations, including scheduling part-time staff and ensuring smooth box office function.
• Learn and help train others on the Kernels’ ticketing system.
• Print and distribute group tickets, coordinate with the Ticket Manager, and ensure all ticket orders are processed accurately.
• Participate in planning and executing promotional, community, and theme nights.

• Support non-game day events, ballpark promotions, and special functions.
• Assist with concessions operations as needed (no cooking required).
• Collaborate with fellow interns on initiatives such as 50/50 raffle ticket sales.
• Perform other duties as assigned to ensure a great fan experience.

• Strong interest in sports management, marketing, or sales.
• Excellent communication, organization, and computer skills.
• Commitment to outstanding customer service and teamwork.
• Ability to work long hours, including nights and weekends.
• Previous customer service or supervisory experience preferred but not required.