What are the responsibilities and job description for the Front Office Manager, Castaway Bay Resort position at Cedar Point?
Overview:
The Front Office Manager of Castaway Bay Resort will lead the operations of the Hotel Front Desk. As a department head, you will be responsible for developing a team and ensuring that exceptional customer service is being provided to both internal and external customers.
Responsibilities:
Qualifications:
Job Status: Full-time, year-round
Position Level: Entry to Mid-Level
Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.
The Front Office Manager of Castaway Bay Resort will lead the operations of the Hotel Front Desk. As a department head, you will be responsible for developing a team and ensuring that exceptional customer service is being provided to both internal and external customers.
Responsibilities:
Benefits:
- 3 weeks paid vacation, which increases with seniority
- Paid sick time
- Several medical coverage options to fit your needs best
- 401K match
- FREE entry to all of our parks and water parks
Perks:
- Discounts on food and merchandise at all of our parks
- Complimentary tickets for friends and family
- Full-time employee events and gatherings
Responsibilities:
- Assists in developing and provides training on all standard operating procedures for the front office utilizing communication skills to lead and influence team execution.
- Assists in developing standard operating procedures for all hotel departments and ensuring the adherence to those SOPs.
- Provides leadership and training to the supervision team utilizing strong interpersonal and communications skills.
- Ensures proper staffing of all areas responsible for based on forecasted occupancy and budget.
- Responsible for all department purchasing and labor controls.
- Utilizes strong communication and interpersonal skills to their associates any regarding changes to hotel or park policy that may impact the operation.
- Ensures that all security SOPs are enforced for guest information, key control, and monetary controls.
- Ensures that all departmental logs and reports are completed and sent daily to the appropriate people. Maintains accurate attendance and performance records as well as provide appropriate coaching and counseling to associates when needed.
- Ensures open lines of communication is kept with the housekeeping department regarding room inventories, out of order rooms, VIP arrivals, Room moves, early check ins, and late check outs.
- Leads team by example encouraging an atmosphere surrounded by respect, trust, and cooperation amount team members.
Qualifications:
- High School Diploma
- Must have knowledge of basic computer programs including: Word, Outlook, Excel, and Powerpoint
- Minimum of 2 years management/supervisor experience
- Valid driver's license
- Must be able to work nights, weekends and holiday periods to meet business needs
- Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law