Guest Services Coordinator

Guest Services Director

Cedar Canyon Camp | Rapid City, South Dakota
Job Type: Full-Time, Year-Round

About Cedar Canyon Camp

Cedar Canyon Camp is a Christian camp and retreat center located in the beautiful Black Hills of South Dakota. We create places where people encounter Christ through authentic relationships, biblical truth, outdoor adventure, and exceptional hospitality.

We serve churches, schools, ministries, families, retreat groups, and community organizations throughout the year. Every role at Cedar Canyon Camp is an opportunity to serve others and support our mission.

Position Summary

The Guest Services Director leads Cedar Canyon Camp’s retreat and guest-services ministry from the first inquiry through post-event follow-up.

This position serves as the primary contact for guest groups, coordinating contracts, schedules, lodging, meals, meeting spaces, and other retreat details. The Guest Services Director also builds relationships with current and prospective groups, supports the growth of retreat ministry, oversees housekeeping standards, and develops organized systems that make every guest experience welcoming and easy.

We are looking for a Christ-centered leader who loves people, communicates well, values excellence, and believes hospitality is ministry.

Primary Responsibilities: Guest Experience and Retreat Coordination

• Serve as the primary contact for retreat and guest groups
• Respond to inquiries and guide groups through the booking process
• Prepare proposals, contracts, schedules, and retreat details
• Coordinate lodging assignments, meal counts, meeting spaces, and activity needs
• Communicate clearly with guests before, during, and after their stay
• Welcome and host groups while they are on-site
• Follow up with group leaders after each event
• Help resolve guest questions, concerns, and last-minute changes

Retreat Ministry Growth

• Build long-term relationships with churches, schools, ministries, and organizations
• Strengthen relationships with returning guest groups
• Identify and pursue new retreat and rental opportunities
• Promote Cedar Canyon Camp through personal outreach and marketing
• Help grow retreat participation, occupancy, and revenue
• Represent Cedar Canyon Camp professionally in person, by phone, and in writing
• Maintain accurate guest records, contracts, schedules, and group information
• Develop organized systems for guest communication and retreat planning
• Coordinate hosting schedules and communicate staffing needs
• Monitor retreat budgets, facility use, and occupancy
• Collect guest evaluations and recommend improvements
• Support the Executive Director with administrative projects
• Maintain consistent follow-through on deadlines and commitments

Hospitality and Housekeeping Leadership

• Oversee housekeeping standards for cabins, lodges, meeting spaces, and common areas
• Help ensure facilities are clean, prepared, and welcoming before each group arrives
• Coordinate room setups and special-event preparations
• Communicate facility needs to the appropriate department leaders
• Support housekeeping staff and volunteers as needed
• Help create a culture of warmth, service, excellence, and attention to detail

Camp-Wide Service

• Work closely with programming, food service, facilities, and camp leadership
• Assist with hosting, setup, meals, cleaning, and other camp responsibilities
• Remain flexible as ministry needs and priorities change
• Model a willingness to serve wherever needed
• Contribute to a positive, Christ-centered staff culture

What Success Looks Like

A successful Guest Services Director will help Cedar Canyon Camp achieve:

• Welcomed and well-informed guests
• Strong relationships with returning groups
• Growth in retreat and guest-group ministry
• Accurate contracts, schedules, and room assignments
• Clean, comfortable, and prepared facilities
• Clear communication between guests and camp departments
• Organized and reliable administrative systems
• Guests who leave saying, “You made this easy.”

Qualifications

• A growing personal relationship with Jesus Christ
• Active involvement in a local church
• Support of Cedar Canyon Camp’s Christian mission and values
• Excellent written and verbal communication skills
• Strong organization and attention to detail
• Ability to manage multiple groups, schedules, and deadlines
• Ability to build relationships with a wide variety of people
• A warm, welcoming, and service-minded personality
• Strong problem-solving and follow-through skills
• Ability to take initiative and work independently
• Flexibility and willingness to serve wherever needed
• Experience in guest services, hospitality, administration, marketing, sales, retreat ministry, or a related field preferred
• Previous leadership or supervisory experience preferred
• Ability to pass required background checks
• Valid driver’s license [if required]

Ideal Candidate

You may thrive in this position if you:

• Love Jesus and enjoy helping others encounter Him
• Genuinely enjoy meeting and serving people
• Build relationships naturally
• Communicate with warmth and professionalism
• Find satisfaction in organization and detailed planning
• Stay calm when plans change
• Take ownership and follow through
• Value both ministry and excellent customer service
• Believe no task is beneath you
• Enjoy being part of a collaborative, mission-driven team

Compensation and Benefits

Benefits may include:

• Housing: Onsite housing available based on family size
• Retirement benefits
• Paid time off
• Meals during camp programs
• Professional development opportunities
• Continuing education or certification support
• Camp and retreat discounts
• Opportunities for spiritual growth and ministry

Why Join Cedar Canyon Camp?

• Serve in a meaningful, Christ-centered ministry
• Help pastors find rest, families reconnect, churches thrive, and campers encounter Christ
• Build lasting relationships with churches and ministry organizations
• Work alongside a mission-focused team
• Make a direct impact on each guest’s experience
• Live and work in the beautiful Black Hills
• Enjoy access to hiking, lakes, churches, family-friendly communities, and year-round outdoor recreation

Hiring Process

• Submit an application and résumé
• Participate in an initial conversation
• Complete an interview
• Provide professional and ministry references
• Visit Cedar Canyon Camp, when applicable
• Complete required background checks
• Receive an employment offer

How to Apply

Check out our website: CedarCanyonCamp.com/guest-services/
Click link to fill out our digital application

Send cover letter, resume, and references to:

Ben Sutton
Executive Director

director@cedarcanyoncamp.com

Learn more about Cedar Canyon Camp at CedarCanyonCamp.com

Cedar Canyon Camp is not simply looking for someone to fill a position. We are prayerfully seeking the right leader to help create places where people encounter Christ.

We would love to hear your story.

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Food provided
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person

Salary : $36,000