Dual-Rate Surveillance Operator

The Surveillance Operator / Technician is a dual-role position responsible for maintaining the integrity, security, and performance of the property's surveillance operations. The primary focus of this role is monitoring casino activities through advanced surveillance systems to protect company assets, ensure regulatory compliance, and support investigations. In addition, the position provides technical support for surveillance system upgrades, installations, preventative maintenance, and equipment repairs.

This team member utilizes strong observational skills, sound judgment, and technical expertise to ensure both the effective operation of surveillance systems and the reliability of the surveillance infrastructure. The ideal candidate is equally comfortable monitoring live and recorded video, documenting incidents, troubleshooting technical issues, and assisting with technology projects and system enhancements.

• High school diploma or GED required.
• Must be at least 21 years of age and able to obtain and maintain a Louisiana Gaming Permit.
• Strong analytical, observational, troubleshooting, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment in a fast-paced environment.
• Experience in casino surveillance, security monitoring, CCTV systems, IP video systems, low-voltage cabling, networking, or related technical fields preferred.
• Proficiency with computer applications, surveillance software, and related technology systems.
• Ability to install, maintain, troubleshoot, and repair surveillance cameras, recording equipment, and associated hardware.
• Strong written and verbal communication skills with the ability to prepare accurate reports and documentation.
• Ability to work independently while collaborating effectively with team members, management, vendors, and regulatory personnel.
• Ability to work flexible schedules, including nights, weekends, holidays, and varying shifts.
• Ability to sit, stand, and monitor surveillance systems for extended periods.
• Ability to lift and carry equipment and tools as required.
• Ability to climb ladders and perform work in ceilings, equipment rooms, and other installation environments.
• Knowledge of gaming regulations and surveillance best practices preferred.

• Monitor casino operations, gaming activity, and property grounds through surveillance systems to identify suspicious activity, policy violations, safety concerns, and regulatory compliance issues.
• Conduct live and recorded video reviews to support investigations, incident reporting, and operational audits.
• Document observations, investigations, and incidents through accurate and detailed surveillance reports.
• Preserve and maintain video evidence in accordance with company policies and regulatory requirements.
• Communicate surveillance findings, concerns, and recommendations to management and authorized personnel.
• Maintain strict confidentiality regarding surveillance operations, investigations, and sensitive information.
• Install, configure, and maintain CCTV cameras, recording equipment, workstations, monitors, and related surveillance hardware.
• Assist with surveillance system upgrades, expansions, remodels, and new project installations.
• Troubleshoot, diagnose, and repair surveillance equipment, network connectivity issues, and video system malfunctions.
• Perform preventative maintenance and routine inspections to ensure optimal system performance and reliability.
• Support video management systems, storage solutions, and surveillance software applications.
• Coordinate with vendors, contractors, and internal departments during installation, maintenance, and upgrade projects.
• Maintain accurate documentation of maintenance activities, equipment inventories, repairs, and project work.
• Ensure compliance with all company policies, gaming regulations, and surveillance department procedures.
• Perform other duties and special projects as assigned.