What are the responsibilities and job description for the Enterprise Operations Senior Analyst position at CDW Amplified Services?
Enterprise Operations Senior Analyst (Major Incident Management / ITOC)
Chicago, IL (Downtown)
2nd Shift - 3pm to 11pm - 5 days per week
W2 only, no C2C
CDW has an excellent opportunity for n Enterprise Operations Senior Analyst to lead Major Incident Management (MIM) efforts within a global 24x7 IT Operations Center. This role is ideal for a seasoned operational leader who excels in high-pressure outage situations, drives rapid service restoration, and helps maintain the stability of enterprise infrastructure and applications.
Key Responsibilities
Required Qualifications
This is a high-visibility role offering the opportunity to lead enterprise incident response, improve operational resilience, and make a direct impact on business continuity.
#dice
Chicago, IL (Downtown)
2nd Shift - 3pm to 11pm - 5 days per week
W2 only, no C2C
CDW has an excellent opportunity for n Enterprise Operations Senior Analyst to lead Major Incident Management (MIM) efforts within a global 24x7 IT Operations Center. This role is ideal for a seasoned operational leader who excels in high-pressure outage situations, drives rapid service restoration, and helps maintain the stability of enterprise infrastructure and applications.
Key Responsibilities
- Serve as Incident Commander for critical outages and high-priority incidents
- Lead bridge calls, escalations, stakeholder communications, and service recovery efforts
- Monitor and troubleshoot enterprise infrastructure, cloud platforms, and business-critical applications
- Partner with technical teams to resolve complex Windows, Linux, VMware, networking, and Azure issues
- Drive operational improvements through automation, reporting, trend analysis, and process optimization
Required Qualifications
- 5 years of IT Operations, NOC, or ITOC experience
- 5 years leading Major Incident Management and executive communications
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, SolarWinds, or ThousandEyes
- Strong technical knowledge of Windows, Linux, VMware, Cisco networking, and Azure
- ServiceNow or comparable ITSM platform experience
- Scripting experience with PowerShell, Python, or similar technologies
- Excellent communication and stakeholder management skills
- ITIL Foundation Certification preferred
This is a high-visibility role offering the opportunity to lead enterprise incident response, improve operational resilience, and make a direct impact on business continuity.
#dice