Bilingual (Spanish) Remote Call Center Customer Service Representative Night Shift Full-Time

Salary: 18.00Join a Fast-Paced, Service-Driven TeamCDS collaborates with community action agencies and local transportation companies to deliver supportive, technology-driven customer care solutions. Our mission is to empower our partners to foster positive interactions with their customers, expand their reach to serve more individuals, and amplify their social and economic impact.CDS is more than just a workplace it is a community built on values, innovation, and collaboration. We foster a culture where every team member is empowered to contribute their skills, perspectives, and commitment to high-quality service.We are seeking a dependable, professional, and customer-focusedBilingual (Spanish) Call Center Customer Service Representative to join our night shift team in our 24-hour operation.About the RoleIn this role, you will serve as the primary point of contact for callers, providing accurate information, problem resolution, and courteous support in both English and Spanish. You will be expected to follow established procedures, maintain service quality standards, and manage calls with professionalism, empathy, and efficiency.This is afull-time, 40-hour-per-week night shift position. Candidates must be available to work any assigned night shift schedule and understand that schedules may change based on call volume, business needs, and client requirements.Key ResponsibilitiesRespond to inbound calls in English and Spanish with professionalism and courtesyProvide accurate information and resolve customer inquiries or escalate as appropriateInteract professionally with each caller and follow required call-handling proceduresMeet performance expectations related to attendance, quality, and productivityWork effectively in a remote environment while remaining engaged with the teamCompensation and BenefitsHourly rate: $18.00 per hourComprehensive paid trainingSupportive, team-oriented work cultureBenefits package including 401(k), paid vacation, holidays, dental, and visionRequirements for SuccessMust reside in one of the following states:Florida, Indiana, North Carolina, Ohio, or South CarolinaFluent inEnglish and SpanishStrong communication skills and attention to detailReliable availability for day shift scheduling and schedule adjustments as neededAbility to work independently and deliver consistent, high-quality customer serviceRequired Home Office & Technical SetupWired Ethernet connection only(Wi-Fi, hotspots, or wireless connections are not permitted)Minimum100 Mbps wired internet speedfrom your providerDesktop or laptop computer (no Macs or Chromebooks)Two monitors preferredWindows 10/11 Pro(Home and S-Mode are not supported

Salary : $18