Clinical Support Specialist

Prime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way.

We are seeking a Clinical Support Specialist (Registered Nurse) to join our team! 

This hybrid position has a schedule of Monday-Friday 8am-5pm. This position is to support the Western NY region of Prime Care Coordination.

PCC Values Its Employees by offering: 

• Paid time off (25 days per year)
• 10 Paid Holidays
• Affordable health care coverage including health, dental, vision, starting as low as $10.00/month
• 401(K) Retirement plan
• Tuition Reimbursement
• Generous Employee referral program
• Employee Wellness Program (earn up to $250 per year!)
• Numerous other benefits, please apply to find out more!

Summary:  

The Registered Nurse for Prime Care Coordination (PCC) will serve as a member of the assigned regional clinical support team responsible for reviewing case specific information and consulting with care managers to ensure coordinated services are provided to individuals supported by PCC.  The RN is also responsible for providing clinical recommendations to enhance service delivery.  In partnership with the care coordination team, the RN will provide training and information to individuals and family members, to promote health and well-being, mitigate risk factors and ensure ongoing support.

Essential Job Functions:

• Review case specific information and consult with to care managers to ensure coordination of services
• Provide clinical recommendations to enhance service delivery
• In partnership with the care coordination team, provide training and information to individuals and family members, to promote health and well-being and ensure ongoing support;
• Educate Care Managers, individuals and family members on diagnoses, health conditions and medications; 
• Provide discharge planning assistance to care managers, and attend discharge conferences when appropriate, to support the care manager and family and ensure the plan is in the best interest of the individual;
• Under the supervision of the director, monitor quality of care outcomes that contribute to overall team performance in achieving desired clinical and operational performance measures.
• Assist care managers with the interpretation of assessments and screening tools, recommend additional screening or assessment when appropriate, and facilitate access to preventive health screenings. 
• Work in partnership with care managers, assess safety concerns in an individual’s environment to promote accessibility and mobility, as well as to provide instruction in patient safety
• Conduct assessments and assist in developing Life Plans  
• Conduct clinical reviews for individual specific needs or overall program trends and outcomes
• Conduct home visits for assessment and planning for individuals and families with complex health needs 
• Case conference with clinical providers of treatment to ensure continuity of care
• Provide health literacy programs and training for staff
• Provide crisis intervention, referrals and support to individuals and families
• Provide on call availability with shared coverage with other clinical team members
• Represent Prime Care Coordination on appropriate committees, boards, and task forces. 
• Establish and maintain positive relationships at all levels inside and outside the organization.  
• Perform all other duties relevant to the position as requested.

Knowledge, Skills, and Abilities

• Knowledge of OPWDD and/or DOH program and service delivery system.
• Must be able to multi-task, establish priorities, and meet deadlines.
• Ability to work in a collaborative environment, work independently and motivate others.
• Ability to communicate effectively, both orally and in writing.
• Ability to act quickly, assess and act accordingly in crisis situations  .
• Basic technology skills and understanding of health records.
• Maintain appropriate confidentiality and discretion at all times.

Education and Experience:

• Must be licensed and currently registered as a Registered Nurse by the New York State Education Department; BSN preferred.
• Specialized training or one year of professional experience in working with individuals with intellectual and/or developmental disabilities.=

Physical Requirements/Working Conditions:

• Ability to sit continuously.
• Ability to reach above shoulder level.
• Ability to turn/twist upper body.
• Ability to use hand for repetitive action and fine manipulating for the purpose of keyboarding.
• Must be able to travel throughout covered territories in Upstate NY as needed.

Prime Care Coordination is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.