What are the responsibilities and job description for the Email Customer Service Representative position at CDS GLOBAL?
SUMMARY
Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
- Managing client-specific data using various resources.
- Communicating customer complaint trends and feedback to management.
- Performing basic customer account transactions.
- Maintaining performance standards and confidentiality.
- Adapting to changes while remaining productive in a fast-paced team environment.
- Working cooperatively across all employee levels, vendors, and clients.
- Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
- Preferably a High School diploma or equivalent.
- Background in customer service is advantageous.
- Basic proficiency in PC use and skills.
- Strong verbal and written English communication abilities.
- Possess problem-solving skills.
- Minimum typing speed requirement: 20-25 words per minute.
- Experience with using a 10‑key is preferred.
- Competence in basic math skills.
Training:
- Virtual training via Microsoft Teams.
- December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
- January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
20-40 hour work schedules available within the following parameters:Position Type - Temporary
Work Location:
- The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
- Base wage = $14.50/hour
SHIFT DIFFERENTIAL
For continual and reoccurring shifts.
2nd Shift : Mon-Fri, 4:00pm-8:00pm
Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
Example: Base wage $.75 = $15.25/hour
Weekend Shift : Sat/Sun, 10:00am-7:00pm
Additional $3.75/hour worked on Weekend Shift
Example: Base wage $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
We strive to create an environment that brings the power of diversity to life.
At CDS Global, our mission, vision, and values aren’t just statements on a wall — they guide everything we do, and we’re proud to share them with every potential team member:
MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.
VISION
Be recognized as the trusted world leader in intelligent solutions—seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
VALUES
Integrity: We uphold honesty, transparency, and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
Excellence: We pursue world-class quality and continuous improvement in everything we do.
Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve.
Post Offer, Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer - Veterans/Disabled
Job Recruitment Scams Warning
It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.
Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.
- Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.
- All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.
The FTC has issued helpful guidance about these types of scams at https://consumer.ftc.gov/consumer-alerts/2021/04/dont-let-job-scams-block-your-path-forward.
Salary : $4 - $75