Production Manager

The Production Manager plays an instrumental role in ensuring optimum client satisfaction and flawless execution, working hand in hand with the Director, Production Management on the production-related details of each campaign.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

CDR Division is a group of thinkers and doers who help nonprofits motivate and engage minds through multi-channel fundraising, so they can change the world. Experienced and savvy, we build smart, actionable fundraising and engagement strategies that help organizations to inspire, educate, advocate, and fundraise. And we have successfully helped our clients build and implement transformative integrated fundraising programs that have doubled, tripled, and quadrupled the net funds raised.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Assist Director, Production Management with the execution of the client’s direct marketing campaigns, following all production-related aspects of the job from receipt of initial concept through invoicing.

• Gain a clear understanding of the Campaign Program Plan and build out all package details in Edge Direct’s production database (SPOT), requesting new or revised toolboxes as needed.

• Coordinate with production facilities and letter shops to prepare and manage comprehensive job schedules AND keep SPOT always updated.

• Effectively communicate to the client team all due dates based on production and supplier schedules, and work with the team when things get off track to get the campaign back on schedule.

• Communicate all changes that could potentially impact overall package performance to the Director and revise package components with the Director’s approved revisions, via Prepress.

• Initiate “art purchase” process once program creative is finalized.

• Collaborate with the Director, Production Management, and Pre-Press teams to prepare accurate component mock-ups based on the Program Plan and secure client approval for timely job release per production schedule.

• Double-check all components against the final Program Plan/Concept Memo before releasing components for production to ensure accuracy of specs, quantities, etc.

• Understand campaign schedule requirements and know when to escalate issues to appropriate internal personnel to keep the campaign on schedule.

• When data is delivered to Edge, send Imaging Dummies to the Data Team and confirm presort specs, post office, and mark the mail grid complete.

• Prepare postage requests for the client and check requests to Accounting when needed to ensure all stamp/coin, commingle, and EPS funds are requested and available per the campaign production schedule. Follow up to ensure funds are received according to the schedule.

• Prepare job Pre-Invoice instructions for Finance with Director, Production Management approval; update final postal, package cost and sell details in SPOT.

• Attend bi-weekly production meetings to update the Operations team on the status of all pending jobs and report back to the Account team any issues that arise.

• Maintain and ensure 100% accuracy of “Client Standard”

• Stay current on postal regulations and production procedures.

Your Profile:

• Ability to handle multiple complex projects; a resourceful self-starter who will take initiative and follow through on projects

• Take charge, positive attitude

• Highly organized, detail-oriented, and able to multitask

• Able to work both independently and as part of a team

• Ability to effectively perform in a dynamic work environment – and remain calm under pressure

• Strong problem-solving skills

• Strong written and oral communication skills

• General database knowledge; proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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