Retail Manager

About Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

About Cabot-Managed Properties

Since 2022, Cabot has managed the strategy and operations of four exceptional golf courses across the United States, including Cascata and Serket in Las Vegas, Nevada, Grand Bear in Saucier, Mississippi, and Chariot Run in Laconia, Indiana.

Position Overview

The Retail Manager oversees all aspects of golf shop retail operations, including merchandising, inventory, and sales performance. The role reports to the Director of Golf and works closely with the Head Golf Professional and Assistant Golf Professionals. This is an individual contributor role and does not carry direct supervisory responsibility.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide extraordinary service in all interactions with guests.
• Develop and manage merchandise buying plans and vendor relationships.
• Monitor and analyze retail sales performance to identify opportunities to increase revenue and profitability.
• Ensure the golf shop is maintained in an attractive, neat, and clean manner at all times.
• Drive merchandise sales and achieve retail sales and revenue targets.
• Direct the organization of merchandise and visual displays.
• Oversee the receiving, pricing, and merchandising of new inventory.
• Manage regular inventory counts and reconcile discrepancies.
• Maintain inventory controls and analyze sales records to inform purchasing decisions.
• Manage the ordering of merchandise and shop supplies, including stock replenishment, special orders, and special events.
• Maintain thorough knowledge of daily golf shop operations.
• Assist in golf shop counter operations, including greeting, checking in, and handling calls.
• Coordinate with the guest service team to ensure timely communication of guest requests.
• Partner with the Tournament Coordinator on the planning and execution of special events and tournaments.

Requirements

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Extensive experience in the golf industry and a strong understanding of the game of golf is required.

In addition, the ideal candidate will be or have:

• Must possess a high ability to interact with people.
• Must possess excellent customer service skills
• Outgoing personality, personable and well groomed.
• Must possess the ability to manage multiple priorities promptly and efficiently.
• 5 years of retail management experience, preferably within the golf and/or luxury hospitality industry
• Strong organizational and analytical skills, with experience managing budgets and vendor relationships.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Ability to visually inspect golf carts, golf clubs, and outside operations area for cleanliness
• Ability to perform moderate physical work, may be required to lift 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly, performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting
• Ability to operate motor vehicles

Work Environment

This position’s daily routine will take place indoors. However, the position may be exposed to outdoor weather conditions in performing the duties of the job.

Cabot-Managed Properties provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.