What are the responsibilities and job description for the Customer Service Associate position at CDL Corp?
Job Summary
Join our dynamic team as a Customer Service Associate, where your enthusiasm and dedication will create a welcoming environment for our customers. In this role, you will serve as the friendly face of our retail store, providing exceptional service, assisting with product selections, and ensuring a smooth shopping experience. Your energy and communication skills will help foster customer loyalty and drive sales growth. This paid position offers an exciting opportunity to develop your retail expertise while making a positive impact every day.
Responsibilities
- Greet customers warmly and offer personalized assistance to enhance their shopping experience
- Operate the POS (Point of Sale) system efficiently for transactions, including cash handling and credit card processing
- Conduct product demos to educate customers about features and benefits, encouraging upselling opportunities
- Maintain merchandising standards by stocking shelves, organizing displays, and ensuring products are well-presented
- Assist with inventory management through stock replenishment and merchandising tasks in a grocery store environment
- Provide excellent phone etiquette when answering inquiries or assisting customers remotely
- Support supervising staff during busy periods, helping oversee daily operations and customer flow
Requirements
- Previous retail sales or customer service experience preferred, especially in grocery store settings
- Familiarity with POS systems, cashiering procedures, and basic math skills for handling transactions accurately
- Strong communication skills with the ability to engage confidently with diverse customers; bilingual abilities are a plus
- Demonstrated ability to supervise or assist in supervising team members effectively
- Knowledge of merchandising, stocking, and retail math to optimize product presentation and inventory levels
- Excellent phone etiquette and customer service skills to resolve issues promptly and professionally
- Ability to perform physical tasks such as standing for extended periods, stocking shelves, and conducting product demos
Join us to be part of a lively team that values energetic service, clear communication, and a passion for retail excellence!
Job Type: Full-time
Pay: $24.08 - $29.00 per hour
Work Location: In person
Salary : $24 - $29