Sales Support Representative

Position Summary:

CDI custom curb adapters is currently hiring for the position of Sales Support Representative (SSR), located in Fife, Washington. You’ll be servicing this market by meeting or exceeding sales goals & growing local business. You’ll focus on expanding and supporting local markets within a major region of a specific plant territory. The work location will be in the Fife, Washington Manufacturing Plant.

About CDI:

CDI is the nation’s fastest curb manufacturer in the HVAC industry. We are a nation-wide company with manufacturing facilities located in the suburbs of Minneapolis, Dallas, Seattle, Charlotte, and Phoenix. Today CDI leads the curb adapter industry with the fastest lead times & the most curbs manufactured annually. We’ve gained this success by continuing to focus on CDI’s three core values: FAST – EASY – FUN.

FAST: Respond quickly EASY: Don’t complicate things FUN: Be a great day maker

Duties & Expectations:

• Manage customer accounts & provide fast/accurate responses to your customer’s daily needs.
• Create/process daily orders in a timely manner.
• Process requests for rush orders.
• Handle administrative duties for the sales department & maintain an organized/accessible digital filing system within Google Drive.
• Perform data entry tasks
• Utilize sales tracking tools to compile various reports.
• Review pending orders & customer requests to ensure customer satisfaction.
• Provide troubleshooting assistance for orders
• Record sales trends & brainstorm within your department to develop sales strategies.
• Schedule customer meetings & conferences.
• Develop & monitor key performance indicators for sales and staff members.
• Compile a daily list of sales leads, delegate leads to the sales department & provide sales data to the sales department.

CDI employees are offered the following benefits:

• 401(k) with up to 4% Employer Match
• Health & Dental insurance
• Life Insurance
• Short -Term and Long-Term Disability Insurance
• Paid Holidays
• Profit Share Bonus Opportunities

Requirements

• High School Diploma or equivalent required (bachelor's degree in marketing, business, or a related field preferred)
• Experience in administration and high-volume market/sales/administrative work.
• Strong analytical, organizational, and time management skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Computer literacy and typing skills.
• An understanding of sales principles and customer service practices
• Willingness to embrace and promote CDI values – FAST, FUN, EASY
• Ability to effectively build relationships with customers – both internally and externally
• Ability to effectively present information in one-on-one and small group situations
• Excellent written and oral communication skills

EEO/Affirmative Action Policy

CDI is an equal opportunity employer and prohibits harassment of any kind. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.