Sales Manager

Job Summary:

The Sales Manager is the servant leader and champion of the sales department, responsible for daily performance, team execution, and building processes that support long-term growth. This role develops people, strengthens skills, and sets clear expectations through accountability and steady coaching—removing obstacles, supporting reps, and elevating overall performance. The Sales Manager oversees hiring, onboarding, training, and development while refining sales processes to maximize sales, efficiency, and scalability. This leader motivates, strategizes, and sets the tone so the department operates with excellence today and is positioned for continued success tomorrow.

Supervisory Responsibilities:

• Lead by example and hold team accountable for punctuality, professionalism, attitude, and representing the company’s core values and Great 8 Leadership competencies
• Provide daily oversight of sales activities, queues, lead flow, and task completion
• Conduct ongoing coaching, call feedback, and one-on-one development with all reps
• Own the sales floor and maintain consistent productivity, energy, and engagement
• Hire, onboard, train, and develop new team members
• Manage performance, including expectations, documentation, and improvement plans
• Resolve escalated customer issues and coordinate with Customer Service, Drafting, and Logistics
• Reinforce CRM best practices, quoting accuracy, and follow-up standards
  
  
  

Duties and Responsibilities:

• Own team revenue targets, activity goals, close rate, and pipeline health
• Monitor dashboards and reporting to ensure timely follow-up and high-quality customer interactions
• Strengthen sales habits through coaching, workflow improvements, and process consistency
• Maintain a positive, winning, and fun team culture
• Build and refine sales processes (lead assignment, follow-up cadence, templates, scripts, SOPs)
• Oversee team forecasting and KPI reporting, review results weekly with the GM
• Identify operational or performance barriers and partner with the GM on long-term solutions
• Run incentive contests, motivation systems, and team engagement initiatives
• Recommend updates to incentives or commission structures
• Maintain CRM accuracy and uphold reporting integrity
  
  
  

Required Skills/Abilities:

• Strong coaching and leadership abilities with a track record of improving team performance
• Excellent verbal and written communication skills
• Strong organizational, time management, and follow-through skills
• Data-driven mindset with the ability to interpret KPIs and forecast performance
• Proficiency in CRM systems (Odoo preferred; Salesforce/HubSpot acceptable)
• Ability to stay calm and effective in a fast-paced environment
• Collaborative, proactive, and solutions-oriented
  
  
  

Education and Experience:

• 4–6 years inside sales experience (e-commerce or call center preferred)
• 1–3 years in a supervisory or management role leading multiple reps
• Experience in hiring, training, and performance management preferred
  
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to wear a headset and remain seated for extended durations
  
  
  

Compensation: $75,000- $120,000 / year (base salary plus commission)