What are the responsibilities and job description for the NW Overnight Resident Coordinator - Francis Place (P/T Flex 20-37.5 hr/wk) position at CCSWW?
Overview
20-37.5 hours per week OVERNIGHT - this is a 24/7 facility
Starting Pay: $25.46 - $26.73 / hour (DOE)
COMPETITIVE BENEFITS INCLUDING:
- Generous PTO: Paid Sick Time, Paid Vacation
- Medical, Dental, Vision coverage available the first of the month after hire date
- Basic Life/AD&D and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- 403(b) Retirement Plan and Employer Contribution Pension Plan
- 2% Annual Longevity Increase
- Employee Assistance Program
Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.
Responsibilities
POSITION DESCRIPTION:
The Overnight Resident Coordinator is responsible for being at the front desk of the Francis Place Apartments, a 42-unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. While on shift at the front desk, the Resident Coordinator’s primary focus is to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors.
Major Duties & Responsibilities:
- Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce CCS policies with residents, guests, and visitors.
- Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
- Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
- Monitor behavior, enforce facility rules, and maintain detailed documentation:
- Log all visitors.
- Record significant events in a professional and timely manner.
- Model respectful, supportive interactions with residents.
- Maintain a welcoming, supportive, and safe environment.
- Provide residents with information about on-site and public services.
- Report CCS program violations to the Program Supervisor and/or Community
- Respond appropriately to facility or resident-related emergencies.
- Accept and distribute messages and packages.
- Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.
- Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
- Conduct routine walkthroughs throughout the facility.
- Provide residents services and information
Qualifications
Minimum Qualifications:
- High School Diploma or GED.
- Ability to pass required background checks.
- Ability to work effectively with individuals displaying a wide range of behaviors.
- Cultural competency and ability to work with diverse populations.
- Ability to make sound, independent decisions without direct supervision.
- Proven reliability and dependability in work history.
- Flexibility to ensure adequate shift coverage.
- Commitment to a team-oriented, respectful workplace.
- Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.
- Ability to work effectively in multicultural environments and deliver culturally competent services.
Salary : $25 - $27