Receptionist & Facility Cleaner

Receptionist & Facility Cleaner
General Administration
Rochester, NY - Onsite
Nonexempt, Full Time, 40 Hours
Compensation: $20.00/hour

Put the CARE in your CAREER!

At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

We are seeking a talented Receptionist & Facility Cleaner to join our team of nearly 500 employees. The Receptionist & Facility Cleaner is the first point of contact for visitors, staff, and clients at CCSI's Jay Street office location and is responsible for keeping the workplace welcoming, orderly, and well maintained. This dual role combines front desk reception and general administrative support with routine cleaning and light facility upkeep of offices, restrooms, break rooms, conference rooms, and common areas.

Working onsite under the direction of the Office Manager, this role greets and directs arrivals, manages incoming calls, mail, and deliveries, maintains office and breakroom supplies, and provides clerical support to departments as assigned. On the facilities side, this role follows an established cleaning schedule, maintains sanitary and safe conditions in accordance with applicable health and safety standards, and reports maintenance issues, safety hazards, and supply shortages promptly. Success in this position calls for reliability, professionalism, discretion with sensitive information, and the ability to move comfortably between two distinct sets of responsibilities over the course of the day.

In this role, you will

Receptionist

• Greet and direct visitors, staff, and clients in a professional and welcoming manner; Communicate with staff when visitors/appointments have arrived.
• Answer, screen, and route incoming phone calls; take and relay messages accurately.
• Receive, sort, and distribute incoming mail and deliveries; prepare outgoing mail/shipments.
• Maintain visitor sign-in log.
• Provide general administrative support: photocopying, scanning, filing, data entry, and document preparation.
• Maintain office supply inventory; place orders as directed.
• Schedule meetings and manage conference room calendars as needed.
• Support other departments with clerical tasks during downtime, as assigned.
• Maintain confidentiality of sensitive information encountered in the course of duties.
• Ensure breakrooms and workroom are stocked with the appropriate supplies.
• Other duties as assigned.

Cleaner/Facility Maintenance

• In collaboration with the Office Manager, develop and execute schedule for routine cleaning of designated areas, including offices, restrooms, break rooms, conference rooms, and common areas.
• Vacuum, sweep, mop, and dust all assigned areas on a regular schedule.
• Empty trash and recycling receptacles; replace liners.
• Clean and sanitize restrooms, replenish supplies (soap, paper towels, toilet paper).
• Wipe down and disinfect high-touch surfaces (doorknobs, light switches, handrails).
• Monitor and report maintenance issues, safety hazards, or supply shortages.
• Maintain cleaning equipment and supplies in good working order; store safely.
• Follow all safety data sheets (SDS) and proper handling procedures for cleaning chemicals, as required.
• Ensure compliance with any applicable health and safety standards.

What you bring

• High school diploma or equivalent.
• Prior experience in a receptionist, administrative, customer service, or similar front-facing role.
• Prior janitorial/custodial experience.
• Comfortable performing physical cleaning tasks.
• Strong communication and interpersonal skills.
• Basic computer proficiency (email, phone systems, Microsoft Office).
• Reliable, punctual, and able to manage time across two distinct role functions.
• Ability to maintain confidentiality and professionalism at all times.
• Experience working in a nonprofit or healthcare/human services setting a plus.

Required for this position are:

• Ability to stand, walk, bend, and reach for extended periods during cleaning duties.
• Ability to lift/carry up to [25–35] lbs (cleaning supplies, boxes, deliveries).
• Ability to sit at a front desk workstation for extended periods during reception duties.
• Exposure to standard cleaning chemicals (with appropriate safety training/PPE provided).

At CCSI, you’ll enjoy

• Market-competitive compensation
• An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture.

We Are CCSI!

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI does not accept inquiries from third-party recruiters or search agencies.

CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.S. Department of Homeland Security and the Social Security Administration.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.