Vice President - Program Management

LOCATION: :Hybrid position, with significant on-site presence in Rochester and Syracuse

Pay Range: $130,000 - $145,000

ABOUT CCSI: :For more than 32 years, CCSI has supported innovation in programming across New York State’s behavioral health, human services, and education sectors. We have built our reputation as a trusted partner to agencies and networks, local and state governments, schools, and institutes of higher education working to deliver services that meet the complex needs of individuals and families, build stronger systems of care, and help individuals and communities to flourish. We have grown to a $45 million organization with nearly 500 dedicated and talented professionals across New York State and are now in the midst of an exciting 3-year strategy that has us investing in our workforce and infrastructure, developing an intentional growth strategy that leverages our strengths and delivers value to our customers, and telling our story in ways that demonstrate our impact.

ABOUT THE POSITION:: We partner with public sector organizations across New York State to provide the specialized staffing and management support needed to plan for and implement critical programs and services – and to keep them operating efficiently and effectively, often evolving to meet changing needs.

The Program Management business area includes staff working in programs on behalf of CCSI customers across Upstate New York – from those on the frontlines working with individuals and families to those working in fiscal, planning and management roles.
The Vice President, Program Management leads this key business area, advancing the organization’s priorities and cultivating an environment that supports CCSI staff in doing their best work. A member of CCSI’s Executive Leadership Team, this position requires a clear vision, exceptionally strong leadership skills, a solid understanding of the health, human services, and education systems, the drive and curiosity needed to keep pace with advances in the field, and the strong day-to-day management skills needed to meet both quality and financial objectives.

REQUIRED COMPETENCIES: To be successful in this position, you:

• Are passionate about CCSI’s mission to support organizations delivering critical programs and services that address complex human needs, build communities where everyone flourishes, and strengthen the social care sector.
• Have a proven track record of collaborating effectively with local and state government, including understanding and managing complex funding streams and program requirements.
• Are experienced and highly skilled in leading, inspiring and motivating diverse teams toward the achievement of shared goals and organizational priorities.
• Are skilled in and committed to the coaching and mentoring needed to inspire staff engagement and the delivery of high-quality, high impact services.
• Are able to explore, understand, and communicate with data in a meaningful way across multiple stakeholders to support quality improvement, planning, and new program development.
• Can build longstanding, collaborative relationships across organizations and sectors.
• Value diversity and foster an inclusive environment.

SPECIFIC RESPONSIBILITIES INCLUDE::

• Customer Relationship Management – Maintains productive and collaborative relationships with CCSI customers, staying abreast of customer needs, ensuring that programs are operating in alignment with established goals and objectives, and bringing new ideas and knowledge to the table to assist CCSI customers in meeting their needs. Fosters the relationships with other stakeholder and collaborators at National, State and local level needed to help advance the organization’s goals.
• Professional Development and Leadership – Maintains a strong focus on professional development, including ongoing coaching of direct reports to support their continued growth. Partners with CCSI’s People and Culture team, ensuring that professional development goals and the necessary supports are in place and paving the way for continued career progression and individual fulfillment.
• Financial Management – Partners with CCSI’s Chief Fiscal and Administrative Officer, manages the overall financial performance of the service line, including ensuring that revenues and expenditures are in line with established budget parameters.
• Internal Operations / Compliance – Actively models and reinforces expectations related to core business processes and workflows, with an eye toward helping to achieve important quality and efficiency goals. Looks for opportunities to improve or refine key workflows as needed to problem-solve issues as identified, take advantage of new learning, to improve practice.
• Communication – Ensures that team members are kept abreast of key developments – both internal and external.
• Strategy/Innovation – Works closely with other members of CCSI’s leadership teams on strategy development and execution, helping to shape the organization’s future and maintain our role as a trusted partner and advisor to organizations working within the health, human services, or educational sectors.
• Continuous Learning – Stays abreast of best practices, research and literature tied to core programmatic areas. Actively pursues opportunities to become more familiar with the priorities and service delivery systems in communities supported by CCSI program management services.
• Business Development / CCSI Ambassador – Actively works to advance new opportunities in line with the organization’s growth priorities, both within and across core business areas. Represents the organization in key industry and community forums, with an eye toward elevating CCSI’s profile and expanding its footprint.

EDUCATION AND EXPERIENCE: :

• An advanced degree (MSW, MPA, MBA, MPH or PhD) in a relevant field (such as Public Health, Public Policy, Psychology, Social Work, or Economics) or equivalent education and work experience (see CCSI's equivalency chart:.
• At least 7 years of demonstrated experience in successfully leading teams or business units toward established goals and targets.

ADDITIONAL REQUIREMENTS::

• Strong financial management skills, including the development and monitoring of program and service line budgets.
• Solid understanding of the behavioral health, human services, and education market sectors.
• Proficient in the application of CQI processes to internal and customer-facing initiatives.
• Excellent customer service skills, with the ability to assess needs, troubleshoot problems, develop solutions, and manage expectations.
• Strong written and oral communications skills.
• Excellent meeting facilitation skills. Able to promote and sustain collaboration across diverse groups and stakeholders.
• Recognizes and values diversity within the work environment.
• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

The responsibilities listed for the position are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position description does not constitute an agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

CCSI does not accept inquiries from third party recruiters or search agencies.: