Audio Visual Service Technician

CCS Presentation Systems is looking for an experienced, S.E. Michigan based Audio-Visual Service Technician

Join a growing team with one of the top A/V Integration firms in the country and a team of passionate and hard charging personalities, delivering superior Audio-Visual Solutions to our clients.

The Audio Visual Technician position includes post-sales Audio Visual duties with focus on responsibility for servicing and maintenance of installed A/V systems projects. This position will involve installing, troubleshooting, working with internal staff and manufacturer support.

• Service, Install and maintain audio visual equipment on customer site(s) in accordance with AV standards and the proposal specifications and design.
• Create, Manage and respond to ticketing requests.
• Load/unload equipment for installations.
• Perform testing and firmware updates on installed AV equipment, both on-site & remote.
• Process manufacturer RMA's and warranty claims.
• Document service calls, results and close service tickets.
• Clean up work areas at customer site(s), secure tools, and communicate progress at the end of each day.

Successful Audio Visual Technician candidates will have a breadth of A/V installation experience, centered around commercial system installation in Corporate, Education, Government, Healthcare and Hospitality markets. Strong familiarity with A/V system installation, Network systems, AVIXA and ADA standards, along with strong organizational and communication skills required. Familiarity with Crestron systems, Crestron Flex setup and Biamp systems preferred. IT and Network experience is a plus.

Requirements:

• 3 years minimum of Audio Visual Install Experience.
• Proven track record installing audio-visual solutions.
• Elevated level of professionalism (excellent oral & written communications skills)
• Reliable transportation.
• Team mentality, positive attitude, honest, loyal, hardworking and motivated.
• Valid Driver's License
• Ability to use and understand multiple software applications.
• Ability to take notes and consistently document client interactions.

Benefits:

• Competitive pay plan
• Healthcare - Medical / Dental / Optical
• 401k Retirement Plan
• Paid Holidays
• Paid Time Off
• Professional development assistance
• Employee discount
• Bonus Opportunities

CCS Presentation Systems is a DRUG FREE work environment.

Since 1991, CCS Presentation Systems has served customers in the Corporate, Government, Education, Health Care and Hospitality sectors. CCS provides full-service Integration, Engineering, Equipment Sales, Installation, Training and Maintenance of audio and video equipment, including large format LCD displays, digital signage, sound masking solutions, room control systems, audio systems, high-definition videoconferencing systems and more.

CCS has expanded from a two-person operation into one of the largest A/V integration groups in the U.S. with more than 400 employees and 20 office locations.

Job Type: Full-time

Pay: $55,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Have you worked on both ends of a ticketing system?
• Do you have a CTS certification?
• Do you have experience with CCTV, Security Cameras or Access control?
• Do you have any Network / IT experience?
• How many years of Audio Visual System Install experience do you have working for an A/V integration firm?

Experience:

• Audio Visual Installation: 3 years (Required)