What are the responsibilities and job description for the Tier 3 Unified Communications/Audio Visual Engineer position at CCS Global Tech?
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Tier 3 Unified Communications/Audio Visual Engineer
Annapolis Junction, MD
Seeking a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance across telephony, video teleconferencing, chat, IPTV, digital signage, mass notification, Land Mobile Radio (LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to lead complex implementations in both CONUS and OCONUS environments. You must possess and maintain an active TS/SCI clearance with Full Scope Polygraph.
Key Responsibilities:
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- Serve as the highest escalation point for troubleshooting and problem resolution of UC/AVMM systems.
- Lead root-cause analysis for complex hardware, software, and network integration issues.
- Provide Tier 3 expertise for installation, configuration, and maintenance of UC systems across enterprise environments.
- Develop and optimize UC system designs, ensuring interoperability across multi-level security systems and enterprise platforms.
- Conduct system performance monitoring and proactively identify optimization opportunities.
- Provide detailed technical documentation including system diagrams, engineering change proposals, and troubleshooting guides.
- Design and implement upgrades, patches, and configuration changes with minimal service disruption.
- Perform in-depth hardware/software integration testing, staging, and validation.
- Support site surveys, system migrations, and enterprise deployments in CONUS and OCONUS locations.
- Collaborate with Tier 1 and Tier 2 teams by providing advanced training, mentoring, and knowledge transfer.
- Act as a technical liaison with Government stakeholders for system performance, upgrades, and capability expansion.
- Maintain accountability for hardware and software assets through configuration and inventory management processes.
Required Qualifications:
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- Bachelor's degree in Information Technology, Engineering, or related field with 7 years of relevant experience; OR
- Associate degree with 10 years of relevant experience; OR
- High School diploma with 15 years of progressively responsible UC/AVMM engineering experience.
- Demonstrated experience supporting enterprise UC/AVMM environments at the Tier 3 level.
- Strong expertise with one or more UC/AVMM technologies (Cisco, Avaya, Poly, Crestron, Extron, WebEx, MS Teams, etc.).
- Hands-on experience with VTC infrastructure, VoIP systems, and AV signal distribution technologies.
- Familiarity with configuration management, network architecture, and secure communication protocols.
- Ability to perform escalated troubleshooting across hardware, software, and network layers.
- Must possess and maintain an active TS/SCI with Full Scope Polygraph.
Desired Qualifications:
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- Industry certifications such as:
AVIXA Certified Technology Specialist (CTS/CTS-I/CTS-D)
Crestron DMC-D or higher
Extron AV Associate Certification
Cisco CCNP Collaboration
Dante Level 2 or 3 - Experience supporting UC/AVMM environments within DoD or Intelligence Community settings.
- Demonstrated ability to lead technical teams and mentor junior engineers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
