What are the responsibilities and job description for the ENDPOINT TECHNICIAN position at CCS Global Tech?
TITLE: ENDPOINT SUPPORT TECHNICIAN – 100% ONSITE
Location: Sacramento, CA 95817 – 100% On-site
Duration: 6 Months
1.1. SCOPE OF WORK:
Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
- Work on-site at client office locations
- Occasionally drive personal vehicle between client office locations
- Provide Technology Support for Windows 11 Lifecycle
- Perform computer user data and software inventory services
- Perform lifecycle replacement computer services
- Provide computer technical hardware & software assistance
- Perform user, hardware, and software inventory services
- Perform conference room technical support services
- Perform committee and board meeting technical support
- Complete assigned tasks in the Ticketing System
- Windows 11 Lifecycle support, including deployments, user assistance, and hardware inventory support
The contractors(s) will be responsible for:
Maintaining client support during client business hours.
Ensuring assigned tickets in clients ticketing system are processed and completed.
Mandatory Requirements
- Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
- Must have provided technical support in the last 3 years.
- Must have experience in troubleshooting and working with Windows 11
- Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in
an enterprise domain
- Must have a minimum of 2 years of experience with Windows operating systems and
user profile support
- Must have a minimum of 2 years of imaging experience.
- Must have experience installing, maintaining, diagnosing, and preparing computers
hardware, printers, plotters, and related peripherals using Microsoft software in a
networked environment.
- Must have OS & Computer Hardware Lifecycle Replacement
- Must have accessibility to a vehicle to fulfil travel requirements between client’s Headquarters and client’s East Campus location; both are in Sacramento, 7.4 miles apart.
- Desirable Qualifications
- CompTIA Technician
- ServiceNow experience
- Software Installs experience
- Experience with diagnoses, research and resolve computer software issues
- Physical Duties - Ability to lift to 50lbs