What are the responsibilities and job description for the Desktop Support Specialist position at CCS Global Tech?
We're Hiring: Desktop Support Expert Specialist – Expert | Rocky Mount, NC | Onsite Opportunity
📍 Location: Rocky Mount, NC
🏢 Work Arrangement: 100% Onsite
🚗 Travel: Required
Job Description:
We are seeking an experienced Desktop Support Expert Specialist to provide advanced technical support, troubleshoot hardware/software issues, manage service desk incidents, and support IT infrastructure and end users.
Key Responsibilities:
- Provide desktop, hardware, software, and network troubleshooting support.
- Install, configure, and image computers, including software deployment.
- Install and troubleshoot local/network printers and peripherals.
- Perform user data and profile migrations during system replacements.
- Manage incidents and service requests using ServiceNow.
- Support Active Directory, user account management, and access-related issues.
- Collaborate with infrastructure and application teams to resolve complex technical issues.
- Develop and maintain technical documentation, SOPs, and support procedures.
Required Qualifications:
- 7 years of hands-on desktop/field support experience.
- Strong experience with computer imaging, hardware installation, and software configuration.
- Experience with printer support, data migration, and user profile management.
- 7 years of ServiceNow experience for incident tracking and management.
- Strong troubleshooting, communication, and customer service skills.
Note: Candidates must be available to work onsite in Rocky Mount, NC, with travel as required.