What are the responsibilities and job description for the Account Manager position at CCS Facility Services?
About CCS
CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer’s expectations.
Job Details:
Do you pride yourself on delivering customer service excellence? Do you have a passion for building meaningful connections and driving business growth? Then CCS wants to talk to you! We are looking for a driven and enthusiastic Account Manager that is ready to take their customer service and upselling skills to the next level!
Key Responsibilities:
- Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly. Most of your time will be spent at customer locations.
- Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
- Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
- Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
- Coach, guide, and develop field personnel to enhance their skills and performance.
Qualifications:
- Excellent communication and interpersonal skills to effectively engage with clients and employees.
- Strong problem-solving abilities to address issues promptly and proactively.
- A passion for delivering exceptional customer service.
- Proficiency in computer skills, particularly in Word and Excel.
- Ability to multitask effectively in a fast-paced environment.
- Bilingual proficiency in Spanish is preferred.
Benefits:
CCS Facility Services business foundation is our people. We recognize, invest and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to provide the best employee and customer experience.
A few added bonuses:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Dynamic and collaborative work environment.
- Health and wellness programs.
- Be a part of a growing company’s success.
We believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief. CCS is committed to a diverse and inclusive workplace.