What are the responsibilities and job description for the Account Manager position at CCS Facility Services?
Account Manager
About CCS Facility Services:
CCS Facility Services is a leading provider of commercial facility services dedicated to delivering exceptional service to our clients. We are currently seeking a dynamic and proactive Account Manager to join our team.
Position Overview:
As an Account Manager, you will play a crucial role in ensuring the delivery of high-quality services to our existing customer base. This management position requires a blend of customer service excellence, leadership, and effective communication skills.
Responsibilities:
- Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
- Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
- Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
- Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
- Coach, guide, and develop field personnel to enhance their skills and performance.
Job Setting:
The majority of your time will be spent at customer locations, with some time allocated to office-based tasks at the branch office.
Qualifications:
- Excellent communication and interpersonal skills to effectively engage with clients and employees.
- Strong problem-solving abilities to address issues promptly and proactively.
- A passion for delivering exceptional customer service.
- Proficiency in computer skills, particularly in Word and Excel.
- Ability to multitask effectively in a fast-paced environment.
- Bilingual proficiency in Spanish is preferred.
Compensation and Benefits:
- Health insurance coverage
- Company-provided vehicle for business travel
- Paid Time Off (PTO)
- Expense reimbursement for work-related costs
- 401(k) retirement savings plan
Salary : $70,000 - $75,000
