What are the responsibilities and job description for the Senior Technical Support & Coordination Specialist position at CCR (Carrier Commercial Refrigeration)?
Overview
About CCR
CCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications. We design and manufacture high-efficiency refrigeration systems, display cabinets, mechanical systems, and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs. We combine engineering excellence, disciplined execution, and customer focus to deliver complex programs that support our growth strategy across regions and markets.
Position Summary
We are seeking a motivated and technically inclined CO₂ Refrigeration Technical Support Coordination Specialist to join our growing team. This role offers a unique opportunity to work hands-on with CO₂ condensing units—a cutting-edge, environmentally friendly refrigeration technology.
As part of this role, you will support field installations, assist with troubleshooting, and coordinate small projects under the guidance of the senior managers. If you're passionate about refrigeration systems and eager to grow in a rapidly evolving industry, we’d love to hear from you.
Responsibilities
Essential Duties and Responsibilities
Technical Support & Customer Assistance:
- Assist customers and contractors during the installation and startup of CO₂ condensing units.
- Support in diagnosing and resolving technical issues, both remotely and on-site.
- Provide clear and professional technical support via phone, email, and online platforms.
- Help create and maintain technical documentation such as troubleshooting guides.
Project Coordination:
- Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems.
- Track project progress and communicate updates to internal teams and customers.
- Work closely with project managers and senior managers to ensure customer satisfaction.
Continuous Learning & Process Improvement:
- Gather customer feedback and report common technical issues to internal teams.
- Stay informed about new CO₂ refrigeration technologies and industry best practices.
- Recommend improvements in support procedures and technical documentation.
Qualifications
Required Qualifications
- 5 years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered).
- Basic understanding of refrigeration systems (CO₂ experience preferred but not required).
- Strong communication skills (verbal and written).
- Solid problem-solving ability and eagerness to learn technical systems.
- Ability to travel frequently (up to 60% of the time, or approx. 35–40 weeks per year)
Preferred Qualifications
- Familiarity with CO₂ condensing units or natural refrigerants
- Knowledge of refrigeration safety protocols and relevant regulations
Working Conditions
- This position is regularly scheduled to work second shift.
- Frequent travel to customer sites for installation support and troubleshooting.
- Occasional after-hours support for urgent technical issues.
- Work may involve moderate physical activity and hands-on equipment interaction.