What are the responsibilities and job description for the Administration Assistant (Business Technology) position at CCP Solutions?
Administrative Assistant
Position Details
· Job Type: Full-Time (Monday through Friday, 8am-5pm)
· Location: CCP Solutions, 74 Marine St., Farmingdale, NY 11735
Job description:
Are you a highly versatile Administrator who excels at working in a fast-paced and dynamic environment? CCP Solutions, a family-owned and operated business established in 1974, is seeking a high energy, positive Administrative Assistant, with experience in accounts and accounts receivable, to join our team!.
CCP Solutions is an innovative Office Technology organization that delivers an array of products and services to companies. CCP is a Managed Service Provider (MSP)/ IT Provider, unified communication provider, and a Kyocera Elite Dealer for office equipment and document software solutions, among other exciting and innovative technologies!
CCP’s Administrative Assistant will be a key player in our company, as our high-level customer service is what we are built on. If you enjoy working in a fast-paced office technology solutions environment and have experience developing a successful team, we encourage you to apply!
Duties and responsibilities are as follows (but are not limited to):
· Administrative & Client Support
o Serve as one of the primary recipient for inbound calls
o Provide exceptional, high-level customer service with strong verbal and email etiquette
o Professionally and efficiently resolve customer requests and inquiries
o Handle incoming and outgoing mail processing
o Assist all departments and company owners with various ad-hoc tasks and projects
· Customer and Delivery Support
o Efficiently direct MSP-related inquiries to the appropriate technical staff and manage incoming service/ toner calls to ensure zero downtime for our clients
o Oversee the end-to-end creation and processing of customer equipment, supply, and toner orders, ensuring accuracy and timely delivery
o Handle daily mail processing and provide ad-hoc administrative assistance to department heads and company leadership on special projects
o Proactively resolve customer requests with a focus on efficiency and a "client-first" mentality
Required knowledge and skills:
· Positive Professionalism: Proven track record of success in a busy administrative role
· Customer Service Experience: Comfortable in a customer facing position and adept at facilitating customer requests and inquiries
· Financial Acumen: Strong mathematical skills and knowledge
· Software Proficiency: Experience with Microsoft Office Suite (Outlook, Excel, and Word)
· Work Ethic: Highly organized, efficient, and able to learn quickly and prioritize multiple tasks
· Team Player: Ready to assist and take on new projects across departments wherever needed
Experience:
- Customer service: 3 years (Required)
Physical Setting:
- Office
Schedule:
· Monday through Friday, 8:00am-5:00pm
Compensation and Benefits:
· $48,000 - $53,000
Job Type: Full-time
Pay: $48,000.00 - $53,000.00 per year
Experience:
- Administrative: 3 years (Preferred)
Ability to Commute:
- Farmingdale, NY 11735 (Required)
Work Location: In person
Salary : $48,000 - $53,000