What are the responsibilities and job description for the Level 2 Technology Engineer position at CCP Solutions, LLC?
Job description:
Are you a highly versatile IT engineer who excels at both on-site project delivery and remote troubleshooting? CCP Solutions, a family-owned and operated business established in 1974, is seeking a high energy Level 2 Technology Engineer.
Due to expansion, CCP is currently seeking a dynamic Level 2 Technology Engineer. The Level 2 Technology Engineer will be responsible for remote and onsite service and support for our CCP’s MSP and unified communication clients. This relates to all technology, including Desktop/Laptop workstations, servers, firewalls, switches, network printers, VoIP phone systems, wireless network elements, vendor specific hardware/software, and unified communication applications/ configurations.
This is a dynamic role requiring a "run-and-remote" attitude for crucial field deployments and solid remote efficiency for day-to-day client support. If you're ready to tackle a wide variety of technologies and solve complex problems, we want to hear from you!
Duties and responsibilities are as follows (but are not limited to):
On-Site Engineering & Deployment (The “Run” Component)
- Server Implementation: Lead the physical installation, configuration, and migration of server environments for clients
- Networking Projects: Configure and deploy core network infrastructure, including firewalls, switches, access points, VPN solutions, and related cable wiring work
- Workstation Setup: Perform advanced deployment, imaging, and configuration of new client workstations and peripherals on-site
- Major Troubleshooting: Act as the final escalation point for difficult hardware or connectivity issues that require a physical presence
Remote Administration & Support (The "Remote" Component)
- Advanced Troubleshooting: Resolve Level 2 technical issues escalated through the ticketing system (e.g., Active Directory, Group Policy, Microsoft 365, virtualization)
- System Maintenance: Proactively monitor, patch, and manage client infrastructure using our RMM tools
Knowledge, Experience and Skills:
- Minimum of 3-5 years’ experience working in a technical support or MSP role
- Server Expertise: Extensive experience with Windows Server (2016 ) installation, configuration, and maintenance
- Cloud & Email: Strong proficiency in administering and troubleshooting Microsoft 365 (Exchange Online, SharePoint, Teams)
- Virtualization: Hands-on experience with hypervisors, particularly VMware and/or Hyper-V
- Networking: Deep knowledge of TCP/IP, VLANs, routing, and firewall management (e.g., Ubiquiti, SonicWall, Meraki, Fortinet)
- Active Directory: Mastery of AD, DNS, DHCP, and Group Policy management
- Valid driver’s license required
- Proven ability to shift quickly from remote desk work to physical on-site deployment
- Excellent written and verbal communication skills, necessary for clear and helpful communication
- Exceptional customer service orientation with a proven ability to prioritize client needs and maintain a positive attitude under pressure
- Problem-Solver: A strong analytical mind with the tenacity to diagnose and resolve complex, intermittent issues
- A , Net , Sec certification preferred
Pay: $60,211.91 - $66,126.16 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Vision insurance
Application Question(s):
- CCP is a dynamic workplace. There are days taking tickets at the office, while other days are performing projects out in the field at the customer locations. Are you OK with this?
Experience:
- MSP/ Network : 3 years (Preferred)
Ability to Commute:
- Farmingdale, NY 11735 (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Salary : $60,212 - $66,126