Multi-Line Claims Adjuster – MS (Litigation Exposure)

Overview

Multi-Line Claim Consultant

Location: Jackson, MS (Hybrid – 1 day per week in office)

Schedule: Full-Time

Salary Range: $70,000 - $85,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims for tort-focused accounts within the Mississippi jurisdiction. This role manages claims from assignment through resolution (cradle to grave), including files with moderate complexity and approximately 50% litigation exposure, while ensuring compliance with CCMSI claim handling standards and client-specific instructions.

This position is designed for experienced adjusters with 5 years of multi-line claim handling experience who can independently manage a multi-account desk, prioritize competing demands, and deliver consistent, high-quality outcomes in a dynamic environment.

This is a full life-cycle adjuster role requiring strong organization, proactive file management, and the ability to stay current on diaries and claim progression.

Responsibilities

• Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client guidelines, and Mississippi state regulations
• Manage claims cradle to grave, including files with litigation exposure (~50%)
• Establish and maintain reserves and provide reserve strategies within authority guidelines
• Review and approve medical, legal, damage estimates, and miscellaneous invoices for accuracy and claim relevance
• Negotiate settlements with claimants and attorneys in alignment with corporate standards and client expectations
• Authorize and issue claim payments within established authority levels
• Assist in the selection and oversight of defense counsel and external vendors (legal, surveillance, case management)
• Assess and pursue subrogation opportunities through resolution
• Maintain accurate and timely claim documentation, diary management, and file updates
• Prepare claim reports, reserve analyses, and status updates as required
• Coordinate consistent and effective communication with clients, claimants, attorneys, and other involved parties
• Provide notice to excess or reinsurance carriers when applicable
• Attend hearings, mediations, and legal proceedings as appropriate
• Conduct claim reviews or support client training sessions when requested
• Ensure compliance with corporate claim handling standards and service commitments
  
  

Qualifications

Required Qualifications

• Minimum of 5 years of multi-line claim handling experience
• Experience handling moderate to complex claims with litigation exposure
• Strong organizational skills with the ability to manage a multi-account caseload effectively
• Proven ability to prioritize, multitask, and maintain diary discipline
• Strong analytical, negotiation, and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Mississippi adjuster license required
  
  

Nice to Have

• Prior TPA experience
• Experience handling tort or public entity claims
• Experience working in a litigation-driven environment
• Additional state adjuster licenses
• Bilingual (Spanish) proficiency is helpful but not required
  
  

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Advancement opportunities into senior or specialized claim roles
• Culture: A supportive, team-based work environment
  
  

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations and strong documentation
• Timeliness & diary management – consistent file movement and follow-through
• Compliance – adherence to client and jurisdictional standards
• Client satisfaction – responsive, reliable service delivery
• Professional judgment – sound decision-making in complex situations
  
  

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.
  
  

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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