Multi-Line Claim Representative I

Overview

Multi-Line Claim Representative I

Location: Metairie, LA (Hybrid)

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Salary Range: $50,000 – $55,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line liability claims, with a primary focus on auto property damage and general liability claims. This adjuster role manages claims across multiple accounts and jurisdictions, including trucking and municipal clients, while delivering timely, accurate, and compliant claim outcomes. This position may serve as an advanced training role for future advancement to a Multi-Line Claim Representative II or more senior claim positions.

Responsibilities

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, approach each file with care and accountability, and take pride in delivering accurate, timely, and well documented outcomes while navigating challenges with sound judgment and integrity.

• Investigate and adjust multi-line liability claims, including auto property damage and general liability, in accordance with CCMSI claim handling standards under direct supervision
• Manage an average caseload of approximately 125 claims of moderate complexity
• Review medical, legal, and miscellaneous invoices to determine reasonableness and claim-related necessity; negotiate disputed invoices as appropriate
• Authorize and issue claim payments utilizing established claim payment systems and authority guidelines
• Negotiate settlements with claimants and attorneys in accordance with client authorization and corporate standards
• Assist in the selection and coordination of defense attorneys when appropriate
• Assess and monitor subrogation opportunities through resolution
• Prepare reports detailing claim status, payments, and reserves
• Provide required reporting and file monitoring for excess insurers
• Maintain accurate documentation, diary management, and compliance with service commitments
• Deliver consistent, high-quality claim service to internal and external clients
  
  

Required

Qualifications

• Active adjuster license required for jurisdictions handled (LA, MS, AL, GA, TX, FL)
• Minimum of 3 years of liability claim handling or insurance-related experience, including auto property damage claims handled in-house for an insurance company
• Strong written and verbal communication skills
• Proven organizational skills with the ability to prioritize and manage multiple files
• Ability to work independently with minimal direct supervision
• Attention to confidentiality and discretion
• Reliable, predictable attendance during assigned client service hours
• Proficiency with Microsoft Office applications
• Bilingual (Spanish) proficiency required
  
  

Nice To Have

• Prior experience working in a Third Party Administrator (TPA) environment
• Experience handling claims for trucking or municipal clients
  
  

Work Environment

• Hybrid work arrangement: 2 days onsite per week in the Metairie office, 3 days remote
• Hybrid eligibility begins day one
• No travel required
• Exposure to multiple accounts across trucking and municipal industries
• No litigation exposure
  
  

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment
  
  

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly
  
  

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard. Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.
  
  

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #IND123