Multi-Line Claim Adjuster - (Municipal/Public Works)

Overview

Municipal Liability Claims Adjuster

Location: Albuquerque, New Mexico

Schedule: Full-Time | Hybrid | Flexible Start Time

Salary Range: $75,000 - $85,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking a Municipal Liability Claims Adjuster to investigate, evaluate, negotiate, and resolve complex municipal liability claims. This is a claims adjuster role responsible for handling liability exposures involving public entities, municipalities, utilities, and related organizations across New Mexico and Texas.

The ideal candidate will possess strong knowledge of liability law, auto liability, property damage claims, and civil rights exposures while delivering high-quality claims service to clients and stakeholders.

Responsibilities

• Investigate, evaluate, and adjust municipal liability claims in accordance with established claims handling standards.
• Analyze liability exposures, damages, coverage issues, and available defenses.
• Manage litigation-related claim activities and collaborate with defense counsel as needed.
• Negotiate settlements within delegated authority and client guidelines.
• Maintain accurate documentation, reserves, and claim reporting throughout the life of each claim.
• Communicate effectively with clients, claimants, attorneys, vendors, and business partners.
• Provide responsive customer service while maintaining compliance with jurisdictional requirements.
• Support client service objectives across multiple public entity and municipal accounts.
  
  

Required

Qualifications

• Experience handling liability claims.
• Working knowledge of liability law.
• Experience with auto liability claims investigations and evaluation.
• Experience handling property damage claims.
• Knowledge of civil rights exposures and claim issues.
• New Mexico adjuster license.
• Texas adjuster license.
• Strong analytical, negotiation, organization, and communication skills.
  
  

Nice To Have

• Estimating experience.
• Experience handling municipal, public entity, utility, or governmental claims.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
  
  

How We Measure Success

• Quality and timeliness of claim investigations and documentation.
• Effective liability analysis and evaluation.
• Timely claim resolution and settlement outcomes.
• Compliance with jurisdictional and client requirements.
• Delivery of quality client service.
• Accurate claim reporting and file management.
• Positive collaboration with clients, counsel, and business partners.
  
  

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment
  
  

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.
  
  

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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