Vice President of Community Operations

Job Title: Vice President of Community Management

Reports TO: Senior Vice President

Department: Community Management

Status: Full Time, Salary, Exempt

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Position Overview

The Vice President of Community Management will play a pivotal leadership role within our association management company, overseeing the development, execution, and optimization of community engagement strategies for a diverse portfolio of associations. This individual will be responsible for fostering strong relationships with association members, managing community outreach and communications, and driving member satisfaction and retention. The Vice President of Community Management will work closely with senior leadership and clients to align community engagement efforts with organizational goals, ensuring the success and growth of each client community.

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Key Responsibilities

Community Engagement & Strategy Development

• Develop and execute comprehensive community management strategies that enhance member engagement, increase participation, and promote a strong sense of belonging within client associations.
• Establish community-specific goals and KPIs (Key Performance Indicators) to track engagement success, member retention, and overall satisfaction.
• Lead initiatives to foster open communication, collaboration, and transparency among association members.
• Create and implement programs to attract new members and retain existing ones, ensuring long-term sustainability and growth for each community.
  
  

Client Relationship Management

• Serve as the primary point of contact for key clients, ensuring the alignment of community management strategies with client goals, objectives, and budgets.
• Work with client leadership to assess community needs and provide strategic recommendations that enhance community value and support their association’s mission.
• Manage expectations and proactively address any concerns related to community management services, ensuring high levels of client satisfaction.
• Manage all escalated issues with directors and get involved as necessary. Depending on the issue or level of escalation.
• Host lunches with Lifestyle properties quarterly in the San Antonio Market.
• Identify hotspot communities and provide extra support to ensure client retention.
  
  

Content & Communication Oversight

• Oversee the creation and dissemination of community content, including newsletters, announcements, social media posts, and digital forums, ensuring it is engaging, informative, and aligned with the association’s values and goals.
• Ensure that communication channels are consistent, timely, and responsive to member inquiries and feedback.
  
  

Budget Management & Reporting

• Develop and manage community engagement budgets, ensuring efficient use of resources to achieve optimal results.
• Provide regular reports to senior leadership on community engagement metrics, program effectiveness, and opportunities for growth or improvement.
  
  

Staff Management and Development

• Oversee Directors and departmental functions, ensuring alignment with company standards and vision.
• Oversee disciplinary actions for direct reports and tertiary reports. Ensure consistent enforcement standards of job rolls and expectations.
• Conduct regular reviews with direct reports and evaluate reviews of tertiary reports.
• Work closely with directors to ensure staff is meeting all expectations on goals.
• Organize employee events, rewards, and incentive programs to foster a positive and engaged workforce.
  
  

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Skills & Competencies

• Leadership: Demonstrated ability to lead and motivate a diverse team, with a focus on mentorship, development, and performance management.
• Community Engagement: Expertise in building and managing online and offline communities, with a strong understanding of engagement metrics and tools.
• Client Management: Strong client-