What are the responsibilities and job description for the Resident Services Coordinator position at CCMC?
Are you a customer service aficionado? Are you looking for a company where you can learn and grow?
We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
About The Community
This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.
The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.
What You’ll Accomplish
The physical requirements can vary, but generally, they may include:
What We Offer
We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.
About The Community
This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.
The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.
What You’ll Accomplish
- Greeting and assisting guests, answering phones, and directing calls
- Noting accurate messages and directing them appropriately
- Operating and maintaining office equipment
- Drafting and proofreading a variety of association documents including maintenance work orders
- Assisting owners with coordinating resident-hosted events
- Updating the association’s website and calendar
- Receiving, preparing and delivering mail, packages and dry cleaning
- Performing other administrative duties as needed
- Customer service experience, knowledge of homeowner association operations preferred
- Excellent telephone manner, with a commitment to the highest customer service possible
- Ability to communicate effectively
- A dynamic, professional individual with a strong sense of organization and attention to detail
- Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
- Must have a valid driver’s license in the state of employment
- Flexibility to work after-hours and weekends at community events as needed
- Must pass a pre-employment drug screen and background check
The physical requirements can vary, but generally, they may include:
- Mobility: Ability to walk the grounds long distances in various weather conditions.
- Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
- Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
- Manual Dexterity: Skills in using technology, including computers and mobile devices.
- Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
What We Offer
- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability, life insurance, and pet insurance
- Most importantly, a caring team who is dedicated to your success!