Community Standards Coordinator

- Redmond Ridge ROA (Redmond, WA)

HOAMCO Culture:

At HOAMCO, our team members are passionate about their work, bringing enthusiasm and dedication to every task. They excel independently and understand the importance of teamwork. We are committed to building people and communities by fostering open, honest relationships through transparent communication. Our dedication to exceptional customer service ensures we positively impact everyone we interact with.

Function & Role:

Under general supervision of the Community Association Manager, the Community Standards Coordinator facilitates and enforces compliance with community Covenants, Conditions and Restrictions (CC&R), Design Guidelines, and Rules & Regulations. The Community Standards Coordinator is a key team member, facilitating efficient community operations and team collaboration, while maintaining the highest level of professionalism.

Requirements:

Responsibilities & Duties:

• Acquire comprehensive understanding of community Covenants, Conditions, and Restrictions (CC&R’s), design guidelines, rules & regulations, and policies as well as state and federal statutes pertaining to community associations.
• Maintain up to date knowledge of city, county, and municipal code requirements, if applicable, and any relevant impact on community standards, compliance, and enforcement.
• Demonstrate proficiency with CC&R knowledgebase settings within Caliber software and Frontsteps app functions.
• Conduct routine and as-needed driving and walking inspections of community to ensure adherence to the community CC&R’s, policies, rules, and design guidelines, ensuring all violations are documented, photographed, and recorded.
• Monitor compliance issue submissions received either by phone, electronically, or by mail and take appropriate action as necessary.
• Communicate with owners regarding resolution of past or current compliance issues.
• Draft and track compliance letters to address violations and ensure timely resolution.
• Communicate persistent compliance issues, including action plan recommendations, to the Community Association Manager and the Board of Directors as required.
• Educate homeowners to ensure understanding of and compliance with community standards.
• Facilitate conflict resolution and foster a harmonious environment while ensuring satisfactory outcomes for all stakeholders.
• Manage, track, and process all residential modification applications, implementing revisions to the application process as needed or required to improve efficiency, and ensuring compliance with the Association’s documents and policies.
• Assist the Community Association Manager in developing recommendations to the Board regarding the compliance process efficiencies.
• Educate and assist homeowners through all phases of the design modification review process.
• Provide verbal and written reports to the Community Association Manager and the Board of Directors related to compliance and residential modification activities at least one time per month or as requested.
• Proactively anticipate resident needs, communicate clearly and professionally to keep residents informed, and resolve issues efficiently through effective problem-solving and follow-through to deliver exceptional customer service.
  
  

Other Duties:

• Perform other duties as assigned to support the overall success and well-being of the community.
• Attend all appropriate HOAMCO training classes, meetings, and seminars as requested.
  
  

HOAMCO Employees Excel at:

• Consistently projecting a positive image of the company.
• Prioritizing tasks effectively in a fast-paced environment, handling interruptions seamlessly.
• Being strong team players, ready to assist others as needed.
• Demonstrating highly effective interpersonal skills and collaborating well with colleagues.
• Providing exceptional customer service.
• Maintaining an enthusiastic, professional, and positive demeanor.
• Upholding integrity and credibility.
  
  

Qualifications:

• High School Diploma or Equivalent
• Minimum 1-2 years of customer service, administrative, and/or community association experience required.
• Must have a valid driver’s license in the state of Washington and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities.
• Availability to work a flexible schedule to meet the needs of the site as determined by the Community Association Manager, including possible evenings and weekends.
• Ability to prioritize tasks in a fast-paced environment, while handling various interruptions.
• Exceptional customer service skills, with a keen focus on resident experience.
• Polished and professional verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  
  

WHAT WE OFFER:

Comprehensive benefits package including medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Paid parental leave

Training and educational assistance

Support programs, including Employee Assistance Program and Calm Health

Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success!

Apply today and join our team!