What are the responsibilities and job description for the Clinical Applications and Optimization Specialist position at CCM Health Brand?
DEPARTMENT: Quality
HOURS: Full-time/Exempt
This role is responsible for supporting and optimizing information systems, including the EHR, by training and assisting users, maintaining system access, and serving as a liaison between IT, quality, and operations. The position evaluates workflows, processes, and change requests to identify opportunities for efficiency and improved patient care, while also managing projects to ensure effective communication, scope, schedule, and quality outcomes. Acting as a subject matter expert and owner of assigned systems, the role ensures data integrity, performs analysis and reporting to support operations, quality initiatives, and regulatory requirements, and assists in developing methodologies for performance improvement and patient satisfaction measurement. With a focus on customer service, collaboration, and problem-solving, this position plays a key part in promoting a positive culture and driving continuous improvement across the organization.
EDUCATION/TRAINING:- Clinical background preferred
- LPN, CMA, RN licensure preferred
KNOWLEDGE, SKILLS & ABILITIES:
- LPN, CMA, or RN licensure preferred.
- Minimum 2 years of experience in a clinical, healthcare IT, or EHR support role.
- Experience with Epic (EHR) in a clinical, operational, or training capacity.
- Strong understanding of clinical workflows, documentation, and healthcare operations.
- Skilled in training, end-user support, and applying adult learning principles.
- Excellent communication and problem-solving skills.
- Ability to collaborate across clinical, IS, and leadership teams.
- Proficient in Microsoft Office 365 (SharePoint, Excel, PowerPoint, Word, Power BI).
- Strong analytical, project management, and process improvement abilities.
- Flexible, team-oriented, and committed to efficiency, accuracy, and confidentiality.
EXCELLENT BENEFITS:
- Paid Time Off (PTO) - up to 26 days per year
- Single Health Insurance premium paid in full
- Affordable Family Health Insurance Premiums
- Dental Insurance
- Life Insurance
- Vision Insurance
- Public Employee Retirement Association of MN (PERA)
- On-site Child Care Center
- Wellness Center Membership discount
CCM Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Salary : $76,710 - $98,633