What are the responsibilities and job description for the Field Service Technician position at CCL Label Inc.?
Who is CCL Label Food and Beverage?
A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide. CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels.
What do we do?
We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil. CCL has state-of-the-art finishing equipment in place tosupply labels that live up to, and even exceed, customers’ expectations. Included are process parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators.
Our product line includes:
- Pressure Sensitive Labels
- Shrink Sleeves
- Sustainability Labels
- Special Effects Labels
We make packaging solutions for:
- Premium Food and Beverage
- Home Care & Laundry
- Beauty & Personal Care
Join the team at CCL Label Food and Beverage Sioux Falls
We are looking for an energetic candidate for a Field Service Technician.
What we offer
We have an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.
Qualifications:
Job Summary:
Installs, maintains, and repairs equipment at customer locations while delivering exceptional technical support and customer service. In addition to troubleshooting and preventive maintenance, this role identifies opportunities for equipment upgrades, replacement parts, and new product sales. Acts as trusted advisors, helping customers improve performance and reliability while supporting company revenue goals through informed recommendations and collaboration.
Duties/Responsibilities:
- Install and upgrade equipment at customer sites
- Diagnose and repair mechanical, electrical, hardware and software issues both remotely and onsite
- Test equipment functionality
- Provide technical assistance to support customers and solve issues.
- Maintenance on existing equipment including audits, upgrades and retrofits
- Knowledge of all procedures, products and practices pertaining to operation of equipment
- Train customers on safe equipment operation and basic maintenance
- Maintain parts and tool inventory to ensure readiness for service calls
- Document service activities including repairs, parts used and equipment status
- Write technical documents and reports
- Follow all safety rules and procedures and complies with site-specific requirements
- Collaborates with internal teams to resolve complex issues and relay customer feedback
- Identify sales opportunities by assessing customer needs and recommending equipment upgrades, replacements, or new products.
- Other duties as assigned
Required Skills/Abilities:
- PLC programming experience and knowledge
- Ability to travel 50% or more in North American and abroad
- High level mechanical and electrical skills
- Ability to read schematics, blueprints and technical drawings
- Strong analytical, conceptual thinking and problem-solving skills
- Extensive ability to trouble-shoot, solve complex problems
- Ability to work under pressure and ability to meet deadlines
- Skilled in time management and prioritization
- Ability to trouble-shoot, solve complex problems
- Ability to be self-driven and work independently
- Ability to work as part of a team and provide a positive work environment
- Strong verbal, written and verbal English skills
- Bilingual in Spanish or French preferred