Customer Service Project Manager

Job Summary: CCL Label- Sioux Falls business is to provide quality printed products to its customers. The Customer Service Project Manager (CSPM) is responsible for overseeing and managing the production of the job from the time of the sale/order through production. The CSPM coordinates communication between the customer, manufacturing personnel and the sales rep. Timely and frequent contact with customers, sales reps and manufacturing personnel make this a critical position CCL’s quality and performance.

Duties/Responsibilities:

• Establish effective communication in person or on the phone to employees, sales staff and external customers.
• Daily interaction with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Open communication with all personnel to keep jobs flowing and updating of changes to establish accurate and cost-effective completion of jobs.
• Ongoing collaboration with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Using the customers’ purchase order and specifications enters job tickets in computer systems according to estimate.
• Interacts on a daily basis with customers, sales, tech services, graphics and manufacturing personnel.
• Communicates with the customer concerning schedule, production questions and anything pertinent to the order.
• Assist in negotiating and reaching a settlement between the Customer and Quality when necessary.
• Maintain customer master files and file job tickets.
• Attend scheduled meeting to communicate and assist in timetable for production jobs.
• Sustain and develop working relationships with customers.
• Must be flexible to learn other areas of the business.
• Other duties as assigned.

Required Skills/Abilities:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
• Must possess integrity, communication and reasoning skills to provide a positive work environment.
• Must be conscious of efficiencies, performance, costs, quality and safety.
• Ability to write routine reports and correspondence.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail oriented and highly organized.
• Skilled in time management and prioritization.
• Excellent critical thinking skills.
• Ability to make independent decisions.
• Proficient in Microsoft Office Applications and other systems as required.

Education and Experience:

• Associates degree in related field. Bachelor’s Degree preferred.
• Preferred 2 or more years’ experience in related role

Physical Requirements:

• Regularly use hands to finger, handle or feel and reach with hands and arms above and below shoulder level
• Regularly stand and walk for extended periods of time
• Regularly remain in stationary position for extended periods
• Frequently communicate in some manner either by speech/hearing or through written communication.
• Regularly use of vision abilities including close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Occasionally work around moving machinery and heavy equipment.
• Occasionally required to push/pull.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally exposed to high-speed moving mechanical parts.
• Occasionally exposed to UV, strobing or flashing light.
• Occasionally exposed to fumes, dust or airborne particles.
• Occasionally exposed to moderate noise level in the work environment.