Consultant - Legisway Implementation & Product Support

You will work as a consulting team member and an individual technical/business solutions consultant. Consulting work may include project management, technical consulting including product implementation, integrations, data import projects, and may include business-solutions consulting including the analysis of the client's current business objectives and business processes and designing and implementing solutions to meet the client's needs. Legisway is a SaaS productivity solution for corporate legal departments, helping them manage risk, obligations, milestones, and documents through an all-in-one set of management modules including entities, contracts, compliance, claims, intellectual property, real estate, invoices, GDPR and ticketing. In this hybrid (any WK office) position, you will be reporting to the Manager of Customer Success and Implementation within LR (Legal & Regulatory) US, a division of Wolters Kluwer. https://www.wolterskluwer.com/en/solutions/legisway Responsibilities: Collaborate and support customers in implementation planning, solutioning, and following best practices to achieve their goals. Perform complex configurations and application modifications to integrate with client workflow using best practices for customers. Gather technical specifications that meet the client's business needs and requirements. Manage customer SaaS implementations including client-build specifications and product customizations. Troubleshooting technical and configuration questions from our internal and external customers. Independently collaborate with technical teams for advanced issue resolution. Serve as the technical project manager, ushering clients through their implementation. Setting up clear milestones, communications, touchpoints, and issue management resolution Demonstrate intricate product functionalities. Work collaboratively with team members and others to foster an innovative, problem-solving environment. Collaborate with level 1 support team to ensure the highest standard of customer service and communication. Education: Bachelor’s degree or equivalent experience. Experience: Experience with SaaS implementation – especially, experience working with configurable solutions. 2 years’ experience in a client-facing implementation role. 4 years’ experience in information systems experience Strong technical aptitude, experience with some level of SQL queries In-depth conceptual and practical knowledge related to technology implementations. Demonstrated analytical, and problem-solving skills with strong attention to detail. You will drive projects forward in an independent environment while being a resource for colleagues. Experience with Project Management tools (SmartSheets preferred) Other Knowledge, Skills, Abilities: Strong project management skills. Minimum 1 year of experience. Strategic Customer Service: Advanced skills in managing customer relationships. Deep Technical Knowledge: Extensive understanding of products/services. Solves complex problems; exercises judgment based on the analysis of multiple sources of information You will work independently and in a team environment. You will support multiple client projects simultaneously. Collaborate within Technical Support and through cross-functional Product teams. Demonstrated desired for learning and improvement. Travel Requirements: Minimal travel - less than 5% #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $91,600 - $126,800 If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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