What are the responsibilities and job description for the Regional Director of Operations (RDO) position at CCH Healthcare?
Job Title: Regional Director of Operations (RDO) – Skilled Nursing Facilities
Location: Central North Carolina (Regional Travel Between Multiple Buildings Required)
Position Type: Full-Time
Reports To: Vice President of Operations
Position Overview
CCH Healthcare is seeking a proven Regional Director of Operations (RDO) to oversee multiple skilled nursing and long-term care facilities across Central North Carolina. This senior leadership role is responsible for driving operational excellence, regulatory compliance, clinical quality, census growth, and financial performance while supporting and mentoring on-site Administrators and leadership teams.
The ideal candidate is a hands-on, results-driven operator with strong multi-site experience in skilled nursing (SNF) or long-term care (LTC) environments.
Key Responsibilities
Provide regional operational oversight for up to five skilled nursing facilities
Support and develop Facility Administrators, DONs, and interdisciplinary leadership teams
Ensure compliance with CMS, state, federal, and corporate regulations
Drive survey readiness, quality outcomes, and risk mitigation strategies
Analyze and improve census, labor management, budget performance, and cost controls
Conduct routine on-site visits to evaluate operations and implement improvement plans
Lead initiatives focused on resident satisfaction, staff engagement, and retention
Collaborate with corporate partners on strategic planning and performance initiatives
Serve as the primary liaison between facility leadership and corporate leadership
Promote a culture of accountability, operational discipline, and resident-centered care
Qualifications
Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field
(Master’s degree preferred)Active and unrestricted North Carolina Nursing Home Administrator (NHA) license
Minimum 5 years of progressive, multi-site leadership experience in skilled nursing or long-term care
Strong knowledge of regulatory compliance, CMS surveys, and P&L management
Demonstrated success in census growth, turnaround operations, and leadership development
Excellent communication, coaching, and problem-solving skills
Ability and willingness to travel regularly throughout Central North Carolina
Compensation & Benefits
Competitive salary and performance-based bonus structure
Comprehensive medical, dental, and vision insurance
Generous paid time off (PTO) and holidays
Continuing education and professional development support
Mileage reimbursement and travel stipend
Why Join CCH Healthcare?
At CCH Healthcare, we empower leaders to make meaningful impacts across our communities. Our Regional Directors play a critical role in shaping operational success while ensuring residents receive the highest level of skilled nursing care.
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