What are the responsibilities and job description for the Customer Care Specialist position at CCH Healthcare?
Carver Living Center is looking for a Customer Care Specialist with job requirements is to make a resident’s stay as comfortable and convenient as possible. The Customer Care Specialist consults with nurses and administrative staff to discuss newly admitted residents.
The Customer Care Specialistfinds out how to best meet the needs of residents during the length of their stay. A Customer Care Specialist organizes services to help residents’, families, and visitors with daily needs.
Duties/Responsibilities:
· Provides information about the facilities services and day to day events
· Acquires daily care items such as toiletries, for guests and patrons.
· Plans and schedules special events, parties, or meetings.
· Develops and maintains service relationships to fulfill the needs of residents, and guests.
· Performs other related duties as assigned.
· Maintains daily contact with resident and ensures a quality customer service experience
Required Skills/Abilities:
· Excellent verbal and written communication skills.
· Proficient in Microsoft Office Suite or related software.
· Excellent problem-solving and critical thinking skills.
· Must have a positive attitude with the ability to remain flexible and patient.
· Excellent organizational and multitasking skills.
· Excellent administrative skills.
Education and Experience:
· At least two years of guest services experience highly preferred.
