What are the responsibilities and job description for the Break Fix Technician position at CCG Marketing Solutions?
About the Role
We’re looking for a hands-on, tech-savvy Break-Fix Technician to keep our high-speed inkjet production printers running at peak performance. You’ll be the go-to expert for diagnosing, repairing, and maintaining Helix inkjet systems, making sure production never skips a beat.
This is a fast-paced environment where you’ll learn, solve problems, and make an immediate impact!
What You’ll Do
Troubleshoot & Repair
- Diagnose hardware, software, and print-quality issues on Helix inkjet printers.
- Use diagnostic tools and software to identify and resolve problems quickly.
- Replace parts, repair mechanical and electronic components, and recalibrate systems.
Maintain & Prevent Downtime
- Perform scheduled maintenance (cleaning printheads, replacing inks, calibrations, etc.).
- Keep detailed service logs, maintenance records, and part usage reports.
Support & Collaborate
- Provide real-time support to machine operators — train and guide them on machine operation, basic troubleshooting and best practices.
- Partner with IT, production, and vendor teams to resolve complex issues fast.
Manage Parts & Inventory
- Track spare parts and consumables, making sure critical items are always in stock.
- Record inventory levels and help improve repair-response efficiency.
Learn & Grow
- Stay current on the latest inkjet tech, software updates, and tools.
- Participate in hands-on training and contribute ideas for process improvement.
What You Bring
- 3–5 years’ experience in inkjet or digital printing maintenance and repair (Helix experience a plus).
- Strong troubleshooting and mechanical/electronic repair skills.
- Tech-forward mindset and comfort using diagnostic software tools.
- Excellent communication skills — bilingual in English and Spanish strongly preferred.
- Organized, dependable, and thrives under pressure.
- Curious, collaborative, and eager to learn new technology.
Why Join Us
- Work in a modern, fast-growing production environment with cutting-edge tech.
- Career development and training opportunities.
- Supportive “One Team” culture built on collaboration and innovation.
- Competitive pay, benefits, and room to grow.
ABOUT OUR COMPANY
CCG Marketing Solutions delivers a single source supply chain partnership for CRM & direct to consumer distribution. We have vertically integrated from concept to multi-channel distribution the ideation, technology, custom sourcing, branded merchandise, packaging design, print production, secondary packaging, warehousing, fulfillment, and measurement within a single facility and managed via a single point of contact for brand marketers.
Salary : $23 - $25