Break Fix Technician

About the Role

We’re looking for a hands-on, tech-savvy Break-Fix Technician to keep our high-speed inkjet production printers running at peak performance. You’ll be the go-to expert for diagnosing, repairing, and maintaining Helix inkjet systems, making sure production never skips a beat.

This is a fast-paced environment where you’ll learn, solve problems, and make an immediate impact!

What You’ll Do

Troubleshoot & Repair

• Diagnose hardware, software, and print-quality issues on Helix inkjet printers.
• Use diagnostic tools and software to identify and resolve problems quickly.
• Replace parts, repair mechanical and electronic components, and recalibrate systems.

Maintain & Prevent Downtime

• Perform scheduled maintenance (cleaning printheads, replacing inks, calibrations, etc.).
• Keep detailed service logs, maintenance records, and part usage reports.

Support & Collaborate

• Provide real-time support to machine operators — train and guide them on machine operation, basic troubleshooting and best practices.
• Partner with IT, production, and vendor teams to resolve complex issues fast.

Manage Parts & Inventory

• Track spare parts and consumables, making sure critical items are always in stock.
• Record inventory levels and help improve repair-response efficiency.

Learn & Grow

• Stay current on the latest inkjet tech, software updates, and tools.
• Participate in hands-on training and contribute ideas for process improvement.

What You Bring

• 3–5 years’ experience in inkjet or digital printing maintenance and repair (Helix experience a plus).
• Strong troubleshooting and mechanical/electronic repair skills.
• Tech-forward mindset and comfort using diagnostic software tools.
• Excellent communication skills — bilingual in English and Spanish strongly preferred.
• Organized, dependable, and thrives under pressure.
• Curious, collaborative, and eager to learn new technology.

Why Join Us

• Work in a modern, fast-growing production environment with cutting-edge tech.
• Career development and training opportunities.
• Supportive “One Team” culture built on collaboration and innovation.
• Competitive pay, benefits, and room to grow.

ABOUT OUR COMPANY

CCG Marketing Solutions delivers a single source supply chain partnership for CRM & direct to consumer distribution. We have vertically integrated from concept to multi-channel distribution the ideation, technology, custom sourcing, branded merchandise, packaging design, print production, secondary packaging, warehousing, fulfillment, and measurement within a single facility and managed via a single point of contact for brand marketers.