What are the responsibilities and job description for the IT Tech position at CCFBank?
Description
Join CCFBank as an IT Technician, where you’ll play a key role in delivering reliable, secure technology support to colleagues across the organization. In this position, you will provide day-to-day technical assistance, troubleshoot hardware and software issues, and help maintain the performance and security of the Bank’s systems and networks. This role is ideal for someone who enjoys problem-solving, collaborating with others, and supporting a strong technology environment in a community banking setting.
Primary Responsibilities
- Responds to inquiries and offer daily operations and systems support to personnel and exhibits the necessary follow-through with customers and/or staff involved.
- Performs routine system or user administrative tasks, such as system specification changes or the addition, change, or deletion of colleagues on the Bank’s various systems and networks; ensures necessary documentation is attained and properly authorized for such requests; originates and maintains system and user files.
- Install, configure, maintain, and support computers, peripherals, software, and related technology resources and help train colleagues on its use.
- Monitor system functionality, support backup activities, and assist in maintaining the availability and security of technology systems.
- Troubleshoots hardware and software issues in person, remotely and via phone.
- Verifies functionality of hardware and software components.
- Performs on call support duties
- Prepares a variety of routine and special reports as required.
- Tests programs, troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
- Reports potential vulnerabilities and application of updates to software and systems.
- May participate as a member of the Bank’s incident response team in the event of a technology emergency or breach of confidential information.
Education and Experience
- Associate’s degree in Information Technology, Business Information Systems, or a related field.
- Substitution: Three (3) years of directly related full-time experience performing the functions outlined above may be considered in lieu of a degree.
- In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
What’s in it for you?
- Full Time, 40 hours per week.
- Monday – Friday work week.
- Competitive Pay.
- Eligible for an annual bonus based on company goals and performance.
Perks:
- Health, Vision & Dental Plans
- Health Savings Account (HSA) with CCF Contributions
- Employer Paid Life Insurance and Long Term Disability Plans
- Voluntary Life Insurance and Short Term Disability Plans
- Accident, Critical Illness, and Hospital Indemnity Plans
- Benefits Care Advocate
- Flexible Spending Account
- Health Reimbursement Arrangement (HRA)
- 401K Retirement Plan and Company Match
- Paid Time Off and Paid Holidays
- Time Off for Bereavement Leave, Parental Leave, and Voting
- Paid Time Off Donation
- Paid Time Off Cash Out
- Company-Wide Wellness Program
- Employee Assistance Program (EAP)
- Colleague Referral Program
- Education Reimbursement Program
- Career Planning
- Colleague Pricing on Secondary Market Mortgage Loans
- Colleague Beyond Save & Spend Accounts Perks
- Discount Program
What can you expect from us?
At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.
We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them.
Learn more here about how we make more possible: https://ccf.us/careers/
Ready to be part of our financial family? Apply online at ccf.us!
If you need assistance applying, contact us at HR@ccf.us and we will attempt to meet your needs.
In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.