Coordinator Surgery Special Unit

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Coordinator Surgery Special Unit Location Weston Facility Florida Weston Hospital Department Job Code 001564 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, supporting all specialties This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this role works days from 8:00 a.m. – 5:00 p.m. A caregiver who excels in this role will: Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensures accurate collection. Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. Identify patients in need of financial counseling to ensure appropriate payment of services. Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. Triage appointments are based on diagnosis, patient preferences and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedules according to protocol. Maximize the department’s allocated spaces by scheduling all procedures/surgeries. Enter appointment into respective programs, both routine and emergency add-on. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Enter all updates, corrections and changes to scheduled procedures/surgeries. Maintain provider schedules for designated unit. Coordinate multiple physician schedules. Maintain familiarity with all appropriate scheduling functions. Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. Notify patients of their arrival times per area protocols. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with all departments to maximize efficiency and expedite the admission process. Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: High School Diploma or GED Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling OR three years of customer service concierge experience Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software Knowledge of Microsoft Word and Excel applications Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Preferred qualifications for the ideal future caregiver include: In-depth knowledge of medical terminology and/or CPT/ICD coding Previous medical office experience Medical office system experience Customer service experience in a medical setting Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.