Bank Support Specialist

Position Summary

The Bank Support Specialist is responsible for providing exceptional customer service and operational support across various banking functions. This role assists clients with account inquiries, transaction processing, and troubleshooting issues while ensuring compliance with regulatory standards. The Bank Support Specialist also collaborates with internal teams to resolve complex problems and leverages fintech tools to enhance customer experience and operational efficiency.

Essential Duties And Responsibilities

• Answer phone calls and assist Branch employees with procedural questions
• Open and maintain complex bank deposit accounts such as Bancontrol and Financial Institution accounts
• Review new deposit accounts to ensure compliance with regulations and Bank procedures
• Ensure compliance with banking regulations and internal policies during quarterly audits of cash balancing, night drop logs, surprise cash counts etc.
• Collaborate with internal departments to resolve complex account or transaction issues.
• Assist in gathering documentation for internal and external audits
• Process subpoenas
• Review and update Bank procedures to ensure accuracy
• Identify opportunities to improve customer experience and operational processes.
• Other specialized operational duties as needed
  
  

Qualifications And Skills

• Education: High school diploma required; Associate or Bachelor's degree in Business or Finance preferred.
• Experience: 2 years in banking, customer service, or financial services.
• Technical Skills: Familiarity with banking systems and digital platforms.
• Software Proficiency: Experience with core banking software and Microsoft Office Suite.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to resolve customer issues efficiently and professionally.
• Customer Focus: Commitment to delivering excellent service and building relationships.
  
  

Company Culture And Benefits

As a community-focused financial institution, we pride ourselves on providing a supportive and innovative work environment. Our bank integrates fintech solutions to enhance customer experience while maintaining strong community values. We offer:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development and training opportunities
  
  

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Posted by ApplicantPro