Relationship Banker I/Teller

Position Description
Position Title: Relationship Banker I/Teller
FLSA Status: Non-exempt

Department: Retail Operations 
Starting Hourly Rate: $16.00/hour with incremental increases at 3 months, 6 months, 9 months and 12 months.
Supervisor: Florida Relationship Officer

POSITION SUMMARY 

Provide superior and quality customer service. Responsible for processing both business and consumer banking transactions and managing a cash drawer and/or operating a cash recycler. Extended working knowledge of teller responsibilities and/or related office experience.  Capture and balance over-the-counter items through front and back counter.  May be required, at times, to cross sell bank products.

ESSENTIAL ACTIVITIES 

•    Process financial transactions in the teller platform system, with a high degree of accuracy and security.

•    Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

•    Greet and initiate interactions with customers to create a pleasant and inviting customer experience.

•    Follow up with customers in a timely manner to maintain strong relationships.  

•    Track and keep up-to-date on required training courses.

•    Protect the bank from taking a loss by adhering to bank policies, procedures and controls to protect the customer, bank assets and information, and enforce compliance standards. 

•    Maintain the highest level of confidentiality in handling customer information.

•    Display professional conduct in all interactions including appearance, communication, attendance and punctuality. 

ADDITIONAL ACTIVITIES

•    Savings Bonds redemption and processing.

•    Prepare Reg CC Hold forms according to bank policy.

•    Prepare Currency Transactions Reports (CTRs) according to bank policy.

•    Prepare Monetary Instruments. 

•    May maintain a cash drawer.

•    Operate a cash recycler. 

•    Coin machine customer assistance.

•    May assist in training new employees and answer co-worker questions.

•    Vault Teller and duties associated as required.

•    May assist with ATM/ITM to include: cash supply/settlement/balancing/limits as required.

•    Assist customers in the safe box entry.

•    Maintain back counter transactions as needed.

•    Fill in at all branches when needed. 

•    Perform other duties as assigned by management.

EDUCATION, SKILLS AND EXPERIENCE

•    High School diploma or equivalent, two-year associate’s degree in related field preferred 

•    One year progressively related experience.

•    Effective comprehension, listening, verbal and written communication skills, with the ability to communicate effectively with individuals at all levels in an articulate, professional manner. 

•    Good mathematical skills.

•    An extreme attention to detail, accurate typing and excellent proofreading skills. 

•    Ability to manage time effectively, prioritize and handle multiple tasks.

•    This position requires initiative, motivation, creativity and ability to understand many areas of expertise that can function well individually and in a team environment.

•    Working knowledge of Windows, Power Point, Word and Excel a plus.

•    Technical skills as it relates to digital technology.  

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

•    Ability to perform work utilizing a computer for extensive periods of time. 

•    Ability to perform work utilizing a calculator. 

•    Ability to grasp objects utilizing fingers (fine motor manipulation). 

•    Ability to stand for long periods of time.

•    Ability to lift objects up to 40lbs. 

•    Ability to hear and speak.

•    Availability to travel.

•    Valid driver’s license.