Relationship Banker I/Teller

CCB COMMUNITY BANK

Position Description
Position Title: Relationship Banker I/Teller
FLSA Status: Non-exempt

Department: Retail Operations 
Starting Hourly Rate: $14.42/hour
Supervisor: Retail Management Officer

POSITION SUMMARY
This position provides broad exposure to the bank’s products and services and front-line interaction with customers. Responsibilities include fulfilling customer requests, identifying customer solutions and expanding the customer relationship through making suggestions of appropriate products and services.

Essential Activities   

Promote and advance a customer service and sales culture within the organization by building rapport, being technically accurate, and making effective product and service recommendations to customers.

• Listen to and address customers’ needs and concerns with appropriate solutions.
• Effectively assist customers with electronic banking questions and set up to include online banking and Mobiliti.
• Regularly profile and recommend to customers the best solution of various accounts and financial services.
• Cross-sell the Bank's products and services to deepen the customer’s relationship with a focus on relevant product offerings to the customer to include digital.
• Open, maintain and close all account types in the BPM platform system.
• Basic knowledge of IRAs and related services.
• Progressive training in the area of IRA account opening and servicing.
• Process financial transactions in the teller platform system, with a high degree of accuracy and security.
• Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Greet and initiate interactions with customers to create a pleasant and inviting customer experience.
• Follow up with customers in a timely manner to maintain strong relationships.  
• Track and keep up-to-date on required training courses.
• Protect the bank from taking a loss by adhering to bank policies, procedures and controls to protect the customer, bank assets and information, and enforce compliance standards. 
• Maintain the highest level of confidentiality in handling customer information.
• Display professional conduct in all interactions including appearance, communication, attendance and punctuality.

Additional Activities
•    Prepare Reg CC Hold forms according to bank policy.
•    Prepare Currency Transactions Reports (CTRs) according to bank policy.
•    Prepare Customer Information Profiles (CIP) according to bank policy.
•    Produce debit cards adhering to appropriate controls.
•    May maintain a cash drawer.
•    Operate a cash recycler.
•    Vault Teller and duties associated as required.
•    Maintain ATM/ITM to include: cash supply/settlement/balancing/limits as required.
•    Assist customers in the safe box entry.
•    Maintain back counter transactions as needed.
•    Perform other duties as assigned by management.

EDUCATION, SKILLS AND EXPERIENCE
•    High School diploma or equivalent, two year associate’s degree preferred.
•    Three (3) years of banking experience and/or three (3) years progressively related office experience.
•    Effective comprehension, listening, verbal and written communication skills, with the ability to communicate effectively with individuals at all levels in an articulate, professional manner.
•    An extreme attention to detail, accurate typing and excellent proofreading skills.
•    Ability to manage time effectively, prioritize and handle multiple tasks.
•    This position requires initiative, motivation, creativity and ability to understand many areas of expertise that can function well individually and in a team environment.
•    The banking industry is one of constant change. This position must be able to react positively to these developments and technology to help lead the way forward to include new developments in the Bank’s products and services.
•    Working knowledge of Windows, Power Point, Word and Excel.
•    Strong customer service and sales skills.
•    Above average degree of initiative and independence.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
•    Ability to perform work utilizing a computer for extensive periods of time.
•    Ability to perform work utilizing a calculator.
•    Ability to grasp objects utilizing fingers (fine motor manipulation).
•    Ability to stand for long periods of time.
•     Ability to lift objects up to 40lbs.
•    Ability to hear and speak.
•    Availability to travel.
•    Valid driver’s license.