What are the responsibilities and job description for the Business System Analyst (Reg FT) position at ccac?
1. Build customer relationships at all levels and nurture inter-department working relationships throughout the college.
2. Configure, customize and support CRM applications and Student Success Management systems based on the College plan.
3. Support business processes for recruitment, prospect management, enrollment funnel management, communications plans, student onboarding, and other enrollment functions as identified.
4. Support business processes for student performance monitoring, communications templates, development of interventions and communications plans.
5. Develop the college's e-signature solution; Work with customers to develop digital forms and digital signatures; Assist users with development, testing, and implementation of digital forms and digital signatures.
6. Provides configuration, training and oversight of tools and technology used by the College to support business processes and workflows.
7. Use creative problem solving techniques to develop system specifications and requirements.
8. Analyze, review and recommend program revisions to the ERP, CRM and SSMS Software.
9. Support ERP, CRM and SSMS systems and provide training for end users of the system.
10. Develop and maintain the web interface with the ERP, CRM and SSMS Software.
11. Develop and test programs and programming modifications; write testing plans for others to test your work.
12. Create ad-hoc reports as needed.
13. Install applications and configure environments for use in development, testing and production.
14. Provide end-user and system administrator training in on-site and remote formats.
15. Write and maintain programming and project documentation based on provided specifications.
16. Understand and use programming and documentation best practices.
17. Perform other job related duties as required or assigned.