What are the responsibilities and job description for the Make up Artist, New Bond Street position at cc?
Make Up Artist Location: CHANEL New Bond Street Boutique Contract: Fixed Term Contract until end of November 2026 Your role @CHANEL: As a Make up Artist, you will play a key role in driving the performance of the CHANEL Make up business within our New Bond Street Boutique. Working closely with the Fragrance & Beauty Department Manager, you will deliver expert make up consultations, inspire clients through elevated brand experiences, and take ownership of growing the make up category, while confidently promoting fragrance and skincare. You will contribute to the boutique’s success by supporting sales, operational excellence and asset protection, working collaboratively to achieve individual and team targets and deliver an exceptional client experience. What impact you can create at Chanel: Business and Client Development Support the management team in driving the commercial performance of the boutique through strong understanding of the business, local market, and key stakeholders. Take ownership of developing and growing the Make up category, driving sales performance through expert consultations, product storytelling and client engagement. Champion a customer‑centric and service‑led mindset, placing the client at the heart of all activities. Partner closely with the in‑house CRM team to identify opportunities, share best practice and support the training and development of the wider team, with a particular focus on Make up clienteling. Maximise the potential of all product categories by leveraging visual merchandising, training, clienteling, events and cross‑functional collaboration. Build and nurture a loyal make up‑focused clientele using all available clienteling tools to drive engagement and long‑term retention. Act as a voice of the boutique by monitoring competitor activity and market trends, proposing insights, actions and recommendations. Proactively host and support client events, including make up‑led masterclasses, to strengthen brand loyalty and enhance the client experience. Operations Ensure all policies, operational standards and procedures are clearly communicated, understood and consistently applied within the boutique. Support asset protection and risk management by adhering to loss prevention guidelines and best practices. Control stock loss within agreed budgets and maintain high levels of stock accuracy. Conduct effective stock audits, including weekly self‑managed stock checks, and propose continuous improvement actions alongside the F&B Department Manager. What you will bring to the role: Proven Make up artistry or category experience within the luxury Fragrance & Beauty sector or a large, fast‑paced retail environment. Experience supporting and delivering VIP and client‑focused events. Excellent communication and relationship‑building skills, with confidence engaging a diverse client base. An outstanding sense of customer service, combining initiative, commercial creativity and sensitivity. Strong knowledge of Beauty products, trends and industry developments. A genuine interest in culture and art, with the ability to translate this into meaningful client experiences. You are energised by: Delivering beautiful, elevated experiences for every client. A genuine passion for make up and the artistry behind it, with a desire to share knowledge and inspire clients. Conducting personalised appointments and proactively building a new and loyal clientele. Inspiring and developing those around you to perform at their best. Continually learning, evolving and deepening your expertise. Building strong relationships with clients and stakeholders. Connecting and collaborating across all Divisions to create a truly distinctive client experience. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What you will gain from this experience: Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage in a boutique that champions the centre of excellence. You will be empowered to take ownership of your impact within the brand Additional training within make up to develop your skillset The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependant and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.