What are the responsibilities and job description for the Learning and Development Partner position at cc?
WHO WE ARE AND OUR WAY OF WORKING: We are strong brand advocates who thrive to role model growth and change mindset, bringing thought leadership and local points of view to the curation of impactful learning & development experience for our frontline team. We drive synergies in our solutions with global/regional directives to effectively achieve local HKMO priorities. What impact you can create at Chanel: To Inspire and drive the growth of our people in retail to enable them to convey the CHANEL difference and in turn, inspire our clients; in ways that constantly raise the bar in the realm of ultimate luxury, you will play a key role in the team: As a Subject Matter Expertise and a Representative of his / her own field to: design, create concept, content and tools as well as deliver effective learning activities to retail staff in achieving overall business & retail frontline people development objectives contribute to the in boutique learning implementation according to boutique / cluster strategy communicate, orchestrate and influence stakeholders locally, regionally and globally to make sure local needs & priorities being addressed while comply with the House standard and direction Execute and cascade down the Learning Strategy and Plan as driven by Retail L & D Lead and Managers Elevate the efficiency and effectiveness of BLENDED learning approach and DIGITAL learners’ experience which ultimately supports retail frontline on deploying The CHANEL DIFFERENCE onto the client journey and a sustainable learning culture Be transversal to work and input collectively across ALL SME Learning Topics Cultivate self-driven learning culture with growth & change mindset to facilitate frontline continuous growth and development Drive & influence retail leaders to own frontline people development as well as learning implementation for strengthening and enhancing client experience You are energised by: Strong learning and development planning Organizing and prioritization skills Ideation / Initiation with good stakeholder management, and communication skills Influential and Coaching Skills to motivate and inspire others to embrace changes and go beyond Program design and delivery in blended learning approaches with strong ROI in mind to drive sustainable behavior changes Capability to deliver all kinds of Product, Service & Selling, SOFTSKILL Technique. Good facilitation & engagement skills to inspire others Analytical and problem solving, good business acumen Project management in matrix organization Live with and deliver under complexity and ambiguity What you will bring: Passion on learning and people Able to bring in positivity through teamwork, self-growth & the change catalyst mindset Appreciation and passion for aesthetics, arts, craftmanship and ultimate luxury Client-centric with a drive for high quality and to constantly exceed expectations Degree is a must, advanced with up-to-date learning & development certificate / professional certification on Fashion / Beauty / Watch / Jewelry 5 years’ experience in all round learning and development function; and coaching others State-of-the-art tools and technology in the learning experience Knowledge on retail, service industry, watches, jewelry, and fashion. Experience on Learning and development with multinational corporation preferable Key Interactions / Stakeholders: Internal HKMO Business Division – Department / Specialist function leads HKMO Retail leaders (Area Managers, POS leaders) HKMO Retail Learning Community (Office Learning Team; Retail Learning & Development Partners) HKMO P&O – HRBPs, PE Global & Regional – Division Education Team External Consultants, Vendors, Contractors At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.