What are the responsibilities and job description for the Sales and Customer Service Representative position at CC Inc.?
As a Sales and Customer Service Representative, you'll be the face of our home improvement partners - working closely with customers to understand their needs and deliver personalized solutions. Get to work alongside a team that values relationships and customer satisfaction above all else. Bring your people skills, and we’ll bring the tools to help you thrive!Retail Reinvented. Results Delivered.We’re a results-driven sales firm focused exclusively on the Home Improvement industry. Coastal Connections works behind the scenes and on the front lines to elevate retail performance through smart strategies and customer-centric campaigns. From product launches to seasonal promotions, we bring energy, expertise, and excellence to every project. Sales And Customer Service Representative Responsibilities:Serve as the primary point of contact for all customer inquiries, providing expert advice and generating sales leads at partnered retail locationsSchedule home improvement sales consultations efficiently and accurately, ensuring optimal routing and customer convenienceEducate customers on home improvement options to provide a launch pad for Sales Consultants to close the deal upon the home inspectionCultivate strong customer relationships to foster loyalty and transform one-time customers into lifelong advocatesMaintain a high level of customer satisfaction through professional, courteous, and effective communicationCollaborate with the Sales and Customer Service Representative team to ensure seamless service delivery and exceptional customer experience.Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive outcomes Sales And Customer Service Representative Qualities And Skills:Proven experience in a sales or customer service role, preferably in a fast-paced environmentExceptional communication and interpersonal skills, with the ability to connect with a diverse range of customersStrong problem-solving abilities, particularly in identifying and addressing customer needs related to home improvementA genuine passion for helping people and ensuring their peace of mindAbility to work independently and as part of a collaborative teamResults-oriented with a track record of achieving sales targetsProficiency in using CRM software and other relevant sales toolsHigh school diploma or equivalent; some college education is a plus Ready to redefine the Home Improvement space? Join our team as a Sales and Customer Service Representative and be part of a team that’s awesome in so many ways!Earn hourly. Accelerate with commissions. There’s no ceiling, just opportunity. Compensation estimates are based on what typical annual total compensation is earned in the role (including commissions).
