What are the responsibilities and job description for the User Services Analyst - FTE position at CBTS?
Role: User Services Analyst
Location: Conshohocken PA, Onsite
Duration: Full Time Employee
Salary: $70K-85K/year
Job summary:
The User Services Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems.
Key Responsibilities:
- Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment and other IT related systems
- Create and manage user accounts and access
- Perform Office 365 and network administration
- Assist in IT Asset Management to ensure accurate inventory records
- Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
Required skills:
- Office 365 Administration, MS Office Suite
- Active Directory Experience
- Exchange Server/ Exchange Online Experience
- Mobile Device Management Experience
- AV Equipment/Video Conferencing Solutions Experience
- Experience with Windows OS, MAC OS, iOS, Android
Plusses:
Networking – Router, Switch, Firewall, AP Etc.
Please send resume ASAP.
Salary : $70,000 - $85,000