What are the responsibilities and job description for the Salesforce Customer Contact Management (Only W2) position at CBTS?
Role: Salesforce Customer Contact Management
Location: Columbus, OH - Hybrid
Pay Rate: $70-72/hour on W2, client will not consider C2C
Job overview:
1. Oversee the work by third-party development teams on the end-to-end Salesforce solution delivery for a Customer Contact Management (CCM) workstream. This work will include Salesforce Marketing Cloud, Salesforce Energy and Utilities Cloud, Salesforce Data Cloud/Data 360, and associated Salesforce products.
2. Oversee the design, configuration, customization, and integration of Salesforce applications to meet business requirements. This will be done in conjunction with both NiSource and third-party teams.
3. Guide unit, SIT, UAT, regression, and performance testing for Salesforce components, ensuring test cases and results are documented in tools such as Jira and qTest.
4. Coordinate with vendors and third-party service providers to ensure timely delivery and integration of Salesforce solutions (including but not limited to installation and configuration activities).
5. Assist in managing deployment, cutover, and hyper care activities, including knowledge transfer to and mentoring of NiSource operational teams and managed service providers.
6. Ensure Salesforce security roles, access models, and compliance requirements are designed, implemented, and tested in alignment with NiSource policies and per industry-standard Salesforce practices.
7. Drive adherence to Salesforce-standard DevSecOps practices including automated CI/CD pipelines, code scanning, unit test coverage, and static/dynamic security analysis for Salesforce code and configurations.
8. Facilitate communication and collaboration across workstreams to ensure Salesforce solutions integrate effectively (for example, with identity and access management systems).
9. Support change management, training, and adoption activities related to Salesforce solutions in partnership with people enablement teams.
10. Establish industry-standard Salesforce monitoring (including but not limited to the oversight of errors, performance degradation, abnormal use, etc.).
11. Participate in program governance, status reporting, risk management, and issue resolution related to Salesforce delivery.
Salary : $70 - $72